After talking about it, we cannot take the chance of raising the number of emails because email sites will block us every time there is a huge outage with lots of emails being sent at the same time. This is why we limit the emails. That said, we've decided to re-design our SMS option so that all members can use that to receive notifications. Currently, only organizations that monitor dozens to thousands of locations get this by default so we have to review how we can do this for regular members. It will be announced as soon as it becomes available, possibly days to a week or so.

Before that do you have windows machine at the same location and using wifi that we can use to run the wifi monitoring so we have some data about this ?

@Custom-Software Thank you very much for taking the time to let us know this. Every now and then, a certificate can be overlooked, especially when automated updates fail for any reason.

As far as I can see there has not been any Internet outages otherwise they will appear listed. There are other reason why you could experience a missing internet connectivity but no internet outage is recorded like for instance coaxial cables issues or fiber optic malfunctioning, wifi connectivity Can you please identify a specific moment in time in the past 30 days or from now on where you are experiencing a missing Internet connectivity but the agent doesn't "recognize" it as an internet outage?

Sorry but this post was not in the email alerts :-( Can you please tell me which agent ID ?

Yes, that would work but we have to do that in chat please. I'll go ping you there.

Thank you!

Thank you for your patience and for highlighting a behavior we had to fix

Two things: anytime the agent reboots (this happens once everyday at 3:00 am UTC) it will start from wired and then will move to wireless i.e. you will always need a wired connection for the agent you can switch from wired, wireless or AP anytime from the same configuration menu

it is rarely rebooted

it's working thanks.

It's good now thanks!!

I'm not sure what you mean by 'give us the ability to use our own mail server'? I don't see how that would be possible as it would require a lot of configurations between the application and our own mail services. We came up with the limit of three emails before a reset after many years of monitoring the results of changing those and it has to remain at 3 unless there is a very compelling reason to change it. The point of the service is to help solve Internet issues which implies that someone monitoring is going to be checking when they get emails therefore, there is no point in constantly sending more and more emails about the same problem.

@edmundo Looking at the historical pings I can see almost the same behavior in both agents, maybe around the time you were sending the image it appeared to be different but I can see a consistent issue at your site. The amount of outages you are experiencing is very high. One more note about alerts... Alerts need to be acknowledged before another one can be raised i.e. if you don't acknowledge, let's say, an outage alert, even if new outages are recorded you won't be seeing it in the alerts

I have solved the issue. Thanks

I'll try now.

One thing that might help, can you use a 2amp power supply, just to be safe.

Thanks so much for fixing it! Everything is fully operational again and the subscription access is showing.

@SBK Yes. Connected to WeLink and working well! It also came back to working well state after enabling IPV6 in Eero router to check that (07 Feb 0814 CST, which caused router reboot). So, it seems like you have found a way to overcome whatever WeLink was doing differently than other ISPs (at least at this installation), or perhaps WeLink corrected something on their end (they did not tell me about any change, but they usually don't)

You're very welcome and thanks for bringing it up.