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  5. Outage data not current

Outage data not current

Scheduled Pinned Locked Moved ISP Tracker features, agent or service questions
agentoutage displaydata
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  • M
    M
    MI_Home
    wrote on last edited by
    #1

    Hello,

    My outage data hasn't updated since 9/10/25. I've definitely had outages since then.)

    https://photos.app.goo.gl/pETvG8wyANSwQV7m8

    1 Reply Last reply
    1
    • M
      M
      MI_Home
      wrote on last edited by
      #2

      Heartbeat and Speed test data is current.

      https://photos.app.goo.gl/3HqJqq5acEKeLCbDA

      1 Reply Last reply
      1
      • SBKS
        SBKS
        SBK
        wrote on last edited by
        #3

        Can you please confirm which agent ID ?

        Ed (K.)
        Development Team

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        0
        • M
          M
          MI_Home
          wrote on last edited by
          #4

          Agent 131005

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          0
          • SBKS
            SBKS
            SBK
            wrote on last edited by
            #5

            As far as I can see there has not been any Internet outages otherwise they will appear listed.
            There are other reason why you could experience a missing internet connectivity but no internet outage is recorded like for instance coaxial cables issues or fiber optic malfunctioning, wifi connectivity

            Can you please identify a specific moment in time in the past 30 days or from now on where you are experiencing a missing Internet connectivity but the agent doesn't "recognize" it as an internet outage?

            Ed (K.)
            Development Team

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            0

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