<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[ISP Tracker features, agent or service questions]]></title><description><![CDATA[Ask how a feature works, how agents work, anything related to non specific agent platforms]]></description><link>https://support.isptracker.com/category/8</link><generator>RSS for Node</generator><lastBuildDate>Sun, 06 Sep 2026 00:07:40 GMT</lastBuildDate><atom:link href="https://support.isptracker.com/category/8.rss" rel="self" type="application/rss+xml"/><pubDate>Wed, 12 Aug 2026 22:27:40 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[SW agent not connecting, HW agent stuck rebooting]]></title><description><![CDATA[Does everything look ok now?
]]></description><link>https://support.isptracker.com/topic/379/sw-agent-not-connecting-hw-agent-stuck-rebooting</link><guid isPermaLink="true">https://support.isptracker.com/topic/379/sw-agent-not-connecting-hw-agent-stuck-rebooting</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Wed, 12 Aug 2026 22:27:40 GMT</pubDate></item><item><title><![CDATA[Not getting Gateway]]></title><description><![CDATA[Sorry, I did not get any notification that this thread had been updated. The device is connected to an eero 6 WiFi device that is then connected to a TP-Link ER7206 Gateway.
]]></description><link>https://support.isptracker.com/topic/378/not-getting-gateway</link><guid isPermaLink="true">https://support.isptracker.com/topic/378/not-getting-gateway</guid><dc:creator><![CDATA[edmundo]]></dc:creator><pubDate>Sun, 09 Aug 2026 10:21:22 GMT</pubDate></item><item><title><![CDATA[I thought subscription is for AAccount rather than Agent Please Cancel]]></title><description><![CDATA[Ok well, I'll close this now. Thanks for contacting us so we could make it right.
]]></description><link>https://support.isptracker.com/topic/377/i-thought-subscription-is-for-aaccount-rather-than-agent-please-cancel</link><guid isPermaLink="true">https://support.isptracker.com/topic/377/i-thought-subscription-is-for-aaccount-rather-than-agent-please-cancel</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Thu, 16 Jul 2026 17:54:54 GMT</pubDate></item><item><title><![CDATA[Not Receiving SMS Alerts]]></title><description><![CDATA[Thanks for the update and fix.
]]></description><link>https://support.isptracker.com/topic/376/not-receiving-sms-alerts</link><guid isPermaLink="true">https://support.isptracker.com/topic/376/not-receiving-sms-alerts</guid><dc:creator><![CDATA[kdowney]]></dc:creator><pubDate>Thu, 16 Jul 2026 14:34:24 GMT</pubDate></item><item><title><![CDATA[SMS Credits Link Not Working]]></title><description><![CDATA[And thanks for taking the time to report that.
]]></description><link>https://support.isptracker.com/topic/373/sms-credits-link-not-working</link><guid isPermaLink="true">https://support.isptracker.com/topic/373/sms-credits-link-not-working</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 22 Jun 2026 20:04:53 GMT</pubDate></item><item><title><![CDATA[Yellow box not reporting]]></title><description><![CDATA[Thank you.
]]></description><link>https://support.isptracker.com/topic/372/yellow-box-not-reporting</link><guid isPermaLink="true">https://support.isptracker.com/topic/372/yellow-box-not-reporting</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Thu, 28 May 2026 09:11:15 GMT</pubDate></item><item><title><![CDATA[Unsure What to look for]]></title><description><![CDATA[Hi,
Is everything ok now? We're more than happy to help.
]]></description><link>https://support.isptracker.com/topic/369/unsure-what-to-look-for</link><guid isPermaLink="true">https://support.isptracker.com/topic/369/unsure-what-to-look-for</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 30 Mar 2026 22:47:03 GMT</pubDate></item><item><title><![CDATA[Extended Purchase]]></title><description><![CDATA[All ok now? Can we close this post?
]]></description><link>https://support.isptracker.com/topic/368/extended-purchase</link><guid isPermaLink="true">https://support.isptracker.com/topic/368/extended-purchase</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 17 Mar 2026 20:26:30 GMT</pubDate></item><item><title><![CDATA[Is my outage inside or out?]]></title><description><![CDATA[2026-02-27 11:25:10 - Down (142.254.184.109) for 1m 38s (Provider)
2026-02-27 10:53:14 - Down (142.254.184.109) for 8s (Provider)
2026-02-27 10:04:39 - Down (142.254.184.109) for 55s (Internal)
2026-02-27 09:44:39 - Down (142.254.184.109) for 2s (Internal)
2026-02-27 09:09:04 - Down (142.254.184.109) for 3s (Provider)
2026-02-27 08:00:44 - Down (142.254.184.109) for 6s (Provider)
]]></description><link>https://support.isptracker.com/topic/366/is-my-outage-inside-or-out</link><guid isPermaLink="true">https://support.isptracker.com/topic/366/is-my-outage-inside-or-out</guid><dc:creator><![CDATA[lairdb]]></dc:creator><pubDate>Sun, 22 Feb 2026 17:42:44 GMT</pubDate></item><item><title><![CDATA[Device hostname]]></title><description><![CDATA[The usual way is you let each device get an IP from the upstream DHCP server and as you see them, you note their MAC address and the agent ID. Then you can associate those together to know which agents are which.
]]></description><link>https://support.isptracker.com/topic/365/device-hostname</link><guid isPermaLink="true">https://support.isptracker.com/topic/365/device-hostname</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 16 Feb 2026 18:19:23 GMT</pubDate></item><item><title><![CDATA[HW agents: one Abandoned, one fried and needs to be replaced]]></title><description><![CDATA[For some reason, we've never seen this agent get back to us. I think the shipper sent it back.
]]></description><link>https://support.isptracker.com/topic/364/hw-agents-one-abandoned-one-fried-and-needs-to-be-replaced</link><guid isPermaLink="true">https://support.isptracker.com/topic/364/hw-agents-one-abandoned-one-fried-and-needs-to-be-replaced</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 19 Jan 2026 18:29:54 GMT</pubDate></item><item><title><![CDATA[No Hops on 2 agents, but all other data shows]]></title><description><![CDATA[Any news on this?
]]></description><link>https://support.isptracker.com/topic/361/no-hops-on-2-agents-but-all-other-data-shows</link><guid isPermaLink="true">https://support.isptracker.com/topic/361/no-hops-on-2-agents-but-all-other-data-shows</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Mon, 17 Nov 2025 20:24:10 GMT</pubDate></item><item><title><![CDATA[email alerts suggestion]]></title><description><![CDATA[LOL
All fine, and let me say that thanks to you we were able to identify an error, so please keep up sharing: we need feedback like this
]]></description><link>https://support.isptracker.com/topic/360/email-alerts-suggestion</link><guid isPermaLink="true">https://support.isptracker.com/topic/360/email-alerts-suggestion</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Sun, 16 Nov 2025 20:15:43 GMT</pubDate></item><item><title><![CDATA[Agent notifying been inactive when it is not]]></title><description><![CDATA[Yes, it can be closed, thanks
]]></description><link>https://support.isptracker.com/topic/359/agent-notifying-been-inactive-when-it-is-not</link><guid isPermaLink="true">https://support.isptracker.com/topic/359/agent-notifying-been-inactive-when-it-is-not</guid><dc:creator><![CDATA[Icarus67]]></dc:creator><pubDate>Fri, 07 Nov 2025 14:12:37 GMT</pubDate></item><item><title><![CDATA[New HW agent not connecting to network]]></title><description><![CDATA[This has been done. SMS counts are now across however many agents someone has.
Please let us know if this is all ok now and we'll close this question.
]]></description><link>https://support.isptracker.com/topic/358/new-hw-agent-not-connecting-to-network</link><guid isPermaLink="true">https://support.isptracker.com/topic/358/new-hw-agent-not-connecting-to-network</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Wed, 05 Nov 2025 15:01:52 GMT</pubDate></item><item><title><![CDATA[Agent disconected]]></title><description><![CDATA[The second problem was an SSL certificate that didn't get renewed in time. Automated things sometimes break when other companies change things. It's fixed too now.
]]></description><link>https://support.isptracker.com/topic/357/agent-disconected</link><guid isPermaLink="true">https://support.isptracker.com/topic/357/agent-disconected</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 04 Nov 2025 16:26:54 GMT</pubDate></item><item><title><![CDATA[Host monitoring history empty]]></title><description><![CDATA[Let me first ask if I am interpreting correctly your setup...
For what I see you are asking the service to check every 15 minutes if the TCP port 65201 goes down and in the historical section you don't have any report.
If my interpretation of the setup is correct then I confirm that  no error has been found so far, i.e. port 65201 never went down from the moment you set it up.
]]></description><link>https://support.isptracker.com/topic/356/host-monitoring-history-empty</link><guid isPermaLink="true">https://support.isptracker.com/topic/356/host-monitoring-history-empty</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Mon, 03 Nov 2025 15:46:16 GMT</pubDate></item><item><title><![CDATA[No emails received]]></title><description><![CDATA[Is this solved now?
]]></description><link>https://support.isptracker.com/topic/355/no-emails-received</link><guid isPermaLink="true">https://support.isptracker.com/topic/355/no-emails-received</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Wed, 29 Oct 2025 18:22:34 GMT</pubDate></item><item><title><![CDATA[Outages only happening after work hours]]></title><description><![CDATA[Ok, let us know if you need anything else.
Thanks for using our service.
]]></description><link>https://support.isptracker.com/topic/354/outages-only-happening-after-work-hours</link><guid isPermaLink="true">https://support.isptracker.com/topic/354/outages-only-happening-after-work-hours</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Wed, 08 Oct 2025 13:43:14 GMT</pubDate></item><item><title><![CDATA[Outage data not current]]></title><description><![CDATA[As far as I can see there has not been any Internet outages otherwise they will appear listed.
There are other reason why you could experience a missing internet connectivity but no internet outage is recorded like for instance coaxial cables issues or fiber optic malfunctioning, wifi connectivity
Can you please identify a specific moment in time in the past 30 days or from now on where you are experiencing a missing Internet connectivity but the agent doesn't "recognize" it as an internet outage?
]]></description><link>https://support.isptracker.com/topic/353/outage-data-not-current</link><guid isPermaLink="true">https://support.isptracker.com/topic/353/outage-data-not-current</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Wed, 01 Oct 2025 06:34:12 GMT</pubDate></item><item><title><![CDATA[Certificate Expiration]]></title><description><![CDATA[@Custom-Software Thank you very much for taking the time to let us know this. Every now and then, a certificate can be overlooked, especially when automated updates fail for any reason.
]]></description><link>https://support.isptracker.com/topic/352/certificate-expiration</link><guid isPermaLink="true">https://support.isptracker.com/topic/352/certificate-expiration</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Wed, 24 Sep 2025 18:35:07 GMT</pubDate></item><item><title><![CDATA[email alerts]]></title><description><![CDATA[After talking about it, we cannot take the chance of raising the number of emails because email sites will block us every time there is a huge outage with lots of emails being sent at the same time. This is why we limit the emails.
That said, we've decided to re-design our SMS option so that all members can use that to receive notifications. Currently, only organizations that monitor dozens to thousands of locations get this by default so we have to review how we can do this for regular members.
It will be announced as soon as it becomes available, possibly days to a week or so.
]]></description><link>https://support.isptracker.com/topic/351/email-alerts</link><guid isPermaLink="true">https://support.isptracker.com/topic/351/email-alerts</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Sat, 20 Sep 2025 10:07:46 GMT</pubDate></item><item><title><![CDATA[speed test]]></title><description><![CDATA[Sorry but this post was not in the email alerts :-(
Can you please tell me which agent ID ?
]]></description><link>https://support.isptracker.com/topic/350/speed-test</link><guid isPermaLink="true">https://support.isptracker.com/topic/350/speed-test</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Tue, 16 Sep 2025 15:24:15 GMT</pubDate></item><item><title><![CDATA[Purchased extended reporting but reporting showing as basic]]></title><description><![CDATA[Thank you!
]]></description><link>https://support.isptracker.com/topic/349/purchased-extended-reporting-but-reporting-showing-as-basic</link><guid isPermaLink="true">https://support.isptracker.com/topic/349/purchased-extended-reporting-but-reporting-showing-as-basic</guid><dc:creator><![CDATA[nwicks]]></dc:creator><pubDate>Wed, 10 Sep 2025 16:42:42 GMT</pubDate></item><item><title><![CDATA[Hardware agent has been abandoned and cannot get back to Online]]></title><description><![CDATA[Yes, that would work but we have to do that in chat please. I'll go ping you there.
]]></description><link>https://support.isptracker.com/topic/348/hardware-agent-has-been-abandoned-and-cannot-get-back-to-online</link><guid isPermaLink="true">https://support.isptracker.com/topic/348/hardware-agent-has-been-abandoned-and-cannot-get-back-to-online</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 08 Sep 2025 15:30:15 GMT</pubDate></item></channel></rss>