Hardware agent has been abandoned and cannot get back to Online

[ISPtracker_Support]

We just have to set a time to meet in chat and you have a PC/Laptop ready to go and know how to change it's IP. Today some time, maybe four or five hours from now.

[ISPtracker_Support]

Try to let me know ASAP so I can plan this with you otherwise, it will have to be in two days as I am travelling tomorrow.

[markl]

We can do it right now.

[markl]

I'll be available up to 4pm EST.

[ISPtracker_Support]

I'm in chat right now, waiting for you :).

[ISPtracker_Support]

Please let us know when we can close this question if the problem is solved.

[markl]

Looks like the hardware is toast. I tried updating the firmware again, but it still only has 1 light even after connecting. can you transfer its subscription to my other agent (128666)?

[ISPtracker_Support]

If you want to send it back, we can look at it. I'm 100% sure it is not broken but its configuration seems to have been damaged. We can fix it and send it back if you like.

I'm not sure that we can move a sub from one to another because then we'll have a mismatch in sub IDs on paypal and won't know which one to cancel when you're wanting to do that. I'll ask the dev.

[markl]

how about giving you a remote SSH access?

[ISPtracker_Support]

Yes, that would work but we have to do that in chat please. I'll go ping you there.