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Monitor your Internet service and provider

Information and Support

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  4. OutagesIO features, agent or service questions
  5. email alerts
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com
Notice: If you created an account on app.outagesio.com or app.isptracker.com, simply use the same credentials to log in here.

email alerts

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
emailalertsnotifications
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  • P Offline
    P Offline
    pparadis
    wrote on last edited by
    #1

    It would be great if the system could auto reset alerts counter for instance 24 or 48 hours after the last alerts.
    If we got 3 emails the email will stop but after 24 hours of not seing any outages, the count could be reset to 0 and email alerts reset.
    That way, we do not have to login every time we got a small outages and forget to enable it again.

    Another option could be to be able to set the trigger of email so for instance send email when the outage last more than 5 minutes.

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    • SBKS Offline
      SBKS Offline
      SBK
      wrote last edited by
      #2

      Can you please let me know which agent ID are you referring to?
      There are different behaviors for prestaging and extended

      Ed (K.)
      Development Team

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      • P Offline
        P Offline
        pparadis
        wrote last edited by
        #3

        Those are the one that sometime have a shirt outage then email stopped and never reactivated without user interventions. An automatic reactivation after 24 hours for instance would be appreciated.

        131314
        131310

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        • SBKS Offline
          SBKS Offline
          SBK
          wrote last edited by
          #4

          This is weird, since you have an extended package and this should raise the max notifications to 10 each time
          Let me dig into this just to be sure there is no bug on our side.
          Will get back to you ASAP

          Ed (K.)
          Development Team

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          • ISPtracker_SupportI Offline
            ISPtracker_SupportI Offline
            ISPtracker_Support
            wrote last edited by
            #5

            While Ed looks into this, another problem is that we actually need members to log in regularly in case there are notices, updates, important changes. It is nearly impossible for us to get feedback from people and many never log in again once they set up email alerts.

            We also must be careful of sending too many emails as that also gets our domains blocked by email providers.

            We've had many conversations about this in our meetings and we are all a little nervous about automating emails to prevent anyone from missing any.

            Regards,
            ISP Tracker Support

            Search engines favor deep pockets making it difficult to find services like ISP Tracker.
            We count on satisfied members spreading the word.

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            • ISPtracker_SupportI Offline
              ISPtracker_SupportI Offline
              ISPtracker_Support
              wrote last edited by
              #6

              After talking about it, we cannot take the chance of raising the number of emails because email sites will block us every time there is a huge outage with lots of emails being sent at the same time. This is why we limit the emails.

              That said, we've decided to re-design our SMS option so that all members can use that to receive notifications. Currently, only organizations that monitor dozens to thousands of locations get this by default so we have to review how we can do this for regular members.

              It will be announced as soon as it becomes available, possibly days to a week or so.

              Regards,
              ISP Tracker Support

              Search engines favor deep pockets making it difficult to find services like ISP Tracker.
              We count on satisfied members spreading the word.

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