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HW agents: one Abandoned, one fried and needs to be replaced
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I checked and the thing appears dead - no lights, no network traffic. I plugged it into other outlets I know are working and same thing. I restored it to the original configuration and it's still dead. And it does not appear on as a device on any of the network monitoring apps. So I don't know what happened but it seems like a brick. I can mail it in if that would help or just buy another one.
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I checked and the thing appears dead - no lights, no network traffic. I plugged it into other outlets I know are working and same thing. I restored it to the original configuration and it's still dead. And it does not appear on as a device on any of the network monitoring apps. So I don't know what happened but it seems like a brick. I can mail it in if that would help or just buy another one.
@jcorrigan said in HW agents: one Abandoned, one fried and needs to be replaced:
I restored it to the original configuration and it's still dead
Can you please explain what you meant with that?
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I checked and the thing appears dead - no lights, no network traffic. I plugged it into other outlets I know are working and same thing. I restored it to the original configuration and it's still dead. And it does not appear on as a device on any of the network monitoring apps. So I don't know what happened but it seems like a brick. I can mail it in if that would help or just buy another one.
@jcorrigan If you want to mail it in, at the very least, we could check it and confirm or see if it is actually working.
Mailing address is 697 6th St, suite 221, Prescott, Arizona. USA. 86301. Please be sure to send us the tracking number if you do send it so we can watch for it. We are curious also.
Just to be sure, it needs at minimum a 1amp USB power supply and there should not be anything connected to the USB port. I'm sure you adhere to these but just wanting to confirm for you.
And yes, I'd also like to know what you mean by you restored it? If you mean you used the reset button or something, it could be that it's been left in some unusual state from doing that.
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@jcorrigan said in HW agents: one Abandoned, one fried and needs to be replaced:
I restored it to the original configuration and it's still dead
Can you please explain what you meant with that?
I meant I restored my network connections to the original configuration after you requested I plug the HW agent into a different device. This did not result in the HW agent working -- it's still dead. I did not (knowingly) modify anything on the HW agent itself.
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@jcorrigan If you want to mail it in, at the very least, we could check it and confirm or see if it is actually working.
Mailing address is 697 6th St, suite 221, Prescott, Arizona. USA. 86301. Please be sure to send us the tracking number if you do send it so we can watch for it. We are curious also.
Just to be sure, it needs at minimum a 1amp USB power supply and there should not be anything connected to the USB port. I'm sure you adhere to these but just wanting to confirm for you.
And yes, I'd also like to know what you mean by you restored it? If you mean you used the reset button or something, it could be that it's been left in some unusual state from doing that.
I will mail it back and have you take a look.
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I meant I restored my network connections to the original configuration after you requested I plug the HW agent into a different device. This did not result in the HW agent working -- it's still dead. I did not (knowingly) modify anything on the HW agent itself.
@jcorrigan Understood, thanks for the clarification.
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BTW, your new agent was shipped yesterday I believe.
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BTW, your new agent was shipped yesterday I believe.
I have received the two new agents and hooked them up and they appear to be working. I also shipped the non-functional one back.
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Great to hear. Do you have tracking on the one you sent back so we don't miss it and know who sent what. Don't post tracking here, just send it as an email to support@isptracker.com please.
Thanks.
