See whether it’s just you.

Hi, You posted about the flashing in another thread. We responded but have not heard back from you. It is not trying to connect to your gateway, it actually cannot confirm it so keeps flashing. Check your post please so we can figure out what can be done. https://support.isptracker.com/topic/378/not-getting-gateway/ The earlier display device you purchased was discontinued because it was a very early version and we've since been building completely different devices.

It's now 2026 and we again have a free version if you'd like to check. A lot has changed since then which you'll notice when you log in.

@kdowney Hi, Are you talking about the desktop displays or the local status? Local status is being removed soon, there are some issues we have to solve. If you mean being able to see multiple locations all at once, there is an overview map that should automatically get enabled for members that have 10 or more agents. You can get more info here; https://www.isptracker.com/isp-network-monitoring-tools-overview-map/ That map is a browser page that can be opened on a large display. Then you would see all of your locations being monitored and their statuses in one place, on one large display. Since it's a web browser, you could also check different agents as needed. It's basically like a NOC view if that makes sense for you. [image: overview-map-tv-02-350w.jpg] If I didn't understand, please feel free to add more context. BTW, as we work through the entire site, we will also be updating that overview map in the near future.

Hi Ed, That's sorted. Thanks for your help

Hi, I'm sorry for the long delay. We finally found the issue with why emails were not always being sent out by these forums. The display appears to be connected to the Internet correctly. We can tell because it is successfully reaching both DNS servers and has also received messages such as a completed a speed test showing about 44 Mbps download and 41 Mbps upload. The red gateway warning is most likely a false alarm caused by how the display checks the gateway. The display tries to make a connection to the gateway using a few common network services. The Eero or TP-Link gateway may simply not allow those particular connections, even though it is otherwise working perfectly. So this does not appear to mean the gateway or Internet connection is actually down. It is more likely that this particular network setup doesn't respond to the type of gateway test the display currently uses. We could adjust how the display performs that test so it handles networks like this correctly but I'm not sure how we would get an update to you and this device has already been discontinued for a much improved version. The display is working if you can live without it being able to determine your gateway. The important question is whether the Eero is in bridge mode or router mode. That determines whether the display sees the Eero or the TP-Link as its default gateway.

Does everything look ok now?

Ok well, I'll close this now. Thanks for contacting us so we could make it right.

Thanks for the update and fix.

Hi, Is everything ok now? We're more than happy to help.

Thank you.

And thanks for taking the time to report that.

Hi, can we close this since no one has responded? If there is anything else we can help with, please simply reply here or open a new question.

Sure, let us know if we can help you somehow

For some reason, we've never seen this agent get back to us. I think the shipper sent it back.

All ok now? Can we close this post?

The usual way is you let each device get an IP from the upstream DHCP server and as you see them, you note their MAC address and the agent ID. Then you can associate those together to know which agents are which.