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Are Internet problems in your local network or with your Internet provider? Don’t waste countless hours, let Outages help! Shows issues with YOUR Internet connection AND neighborhood. Gives you hard FACTS on what’s REALLY happening, reported or not.

220 Topics 2.1k Posts
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com
Notice: If you created an account on app.outagesio.com or app.isptracker.com, simply use the same credentials to log in here.

Subcategories

  • Free Internet troubleshooting agent for ARM based devices. Raspberry 3A, 3B+ and others. OutagesIO finds connectivity issues, gives you hard facts.
    11 136
    11 Topics
    136 Posts
    ISPtracker_SupportI
    Hi, Do you have this working now?

  • Free Internet troubleshooting agent for Centos, Ubuntu and others. OutagesIO automatically finds connectivity issues and gives you hard facts.
    18 185
    18 Topics
    185 Posts
    ISPtracker_SupportI
    Hi, sorry for the long response. The site does not always send notifications of posts and it's something we keep seeing randomly. Those only remain in your agents list as historical, they aren't of any use other than informational. I removed them for you just the same.

  • Free Internet troubleshooting agent for Windows 7, 8 and 10\. OutagesIO automatically finds connectivity issues and gives you hard facts.
    38 488
    38 Topics
    488 Posts
    ISPtracker_SupportI
    Keep in mind that when you install, you have to be logged in as administrator or a user that can allow network access. If the software gets installed without being allowed network access, it won't be able to monitor anything. I'm sure you knew this but want to point it out in case someone else is looking for help. Keep an eye on the summaries and please let us know if anything stops working etc. Thanks again for reporting it.

  • Ask how a feature works, how agents work, anything related to non specific agent platforms
    149 1k
    149 Topics
    1k Posts
    P
    it is rarely rebooted

  • Ask about our IoT devices or get help if you already purchased

    1 1
    1 Topics
    1 Posts
    K
    We aren't fans of having our every move profiled. When it comes to buying nifty new IoT hardware then having to install one or more apps from unknown manufacturers, we really cringe. In fact, we'll often even send the hardware back. But we love the idea behind IoT and smart home technology, so we started looking at ways we could integrate it into OutagesIO. We spent some time working with equipment we thought would be useful to us, and hopefully to you. We discovered each manufacturer really wants you to use their app. They aren't thrilled about anyone wanting to convert their hardware to a different way of accessing it and rarely provide any helpful information. Sometimes the devices we ordered were slightly different builds, so what worked on one version didn’t always work on the other. But we are persistent and eventually figured it out. OutagesIO smart hardware We are developing a range of secure, smart devices that require no learning curve, provide remote control through your OutagesIO dashboard and of course, local access in case your Internet is down. Our first products are individually controllable power outlets, power strips and relays. We’ll add more items as we keep figuring out ways around the apps. [image: IoTDevices.png] Do you really know what the apps you install are sharing? One of the biggest reasons we started this project was we were tired of installing an app for everything we wanted to use. The apps are usually tied to a social media account, and use this info to show ads based on our user profiles as a way to pay for the “free” app needed to use their product. We just wanted to turn on some lights and a few pieces of hardware around the office, not share all of our personal data with Big Tech. We've done all the hard work We have spent months coding in the background to integrate smart hardware controls into OutagesIO with a primary goal of making it as easy to use as possible. The best part, no apps to install. Simply order the hardware, plug it in, set your WiFi and you'll have local controls and the ability to remotely control it from your OutagesIO dashboard. Open-source mobile apps If you really want to control your devices using your mobile, we will be sharing notes and information on how you can do so using safer open-source apps. We'll suggest apps maintained by an open-source development community that isn't tied to big tech and is usually anti-profiling. No spying, no turning on your mic or camera or GPS and all those things you would normally have to agree to just to use something. We will identify the ones we believe are profiling-free, then you can decide if you want to install it or continue to use the OutagesIO control panel. Simple, non-profiling agreement Our user agreement for our hardware and software agents are simple and there's never any profiling, whether you add on IoT devices or not. Secure Our devices are secure. Someone driving by scanning for vulnerable hardware will not see these. They will have an open port for you to connect it to your WiFi when you first receive it then will not advertise themselves or expose WiFi details. Still want to read more? Here’s info on our latest offerings: Smart home automation without invasive apps
  • R

    Can not turn on email/SMS notification

    Solved notification email sms hardware agent
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    4 Posts
    281 Views
    ISPtracker_SupportI
    Great tip for others. Thanks for sharing. We do plan on adding SMS, it's in our long list of things to do :).
  • M

    Question about how Outages are categorised and reported.

    agent pings noti outage display
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    ISPtracker_SupportI
    Hi, Sorry for not responding. Every now and then, we don't get notifications for posts of they get lost in too many emails. So the first thing would be to understand what are outages and disconnections. Here are some links that can help. All can be found in this category; https://support.outagesio.com/category/7/articles-and-services-related-posts https://support.outagesio.com/topic/12/about-internet-outages-alerts-and-agent-statuses https://support.outagesio.com/topic/120/about-inactive-excessive-outages-and-notifications https://support.outagesio.com/topic/112/important-cable-and-wireless-internet-services There are two reasons that there could be down time, IP outages and/or disconnections. IP outages are the easiest one because there is always a report. If the agent cannot make a complete connection to a destination, it will instantly go into tracking mode. This means that there are two things that can happen. So long as the agent was not disrupted, it will send an outage report if there was in fact an IP outage and/or it will send an Inactive if MIA for at least 30 seconds and eventually a Disconnection notice if it is MIA for at least 30 minutes. Both of these can be disregarded if an IP outage comes in during that same time. On the OutagesIO side, Inactive/Disconnected notifications will be set if you have those enabled as well as an outage notification if you also have that enabled. This is why you would get multiple notifications that could be confusing unless you are aware of why those are sent. The agent will always log an IP outage since there is something to log but if it's just disconnections, there is nothing that can be logged, based on the articles above. Note also that like all IP monitoring, software alone cannot always be 100% sure, it takes human eyes to take a deeper look. Data from any monitoring tool is used along with other factors to determine what the problems might be. IP routes could change any moment so one ping to something remote might change routes while another might not. However, in the case of OutagesIO, the point is to get some idea of problems on the LaN but mainly it is to monitor the ISP/Provider. All data beyond the provider is for information only and cannot be used in any way since the only entity you could go after for problems is the local ISP. The upper tier carriers rarely if ever respond to complaints other than the ISPs they provide services to. It would be practically impossible to get in touch with someone that will care enough to look into it. The provider however can be motivated to do better, especially when there is correlating data from other nearby locations using OutagesIO for example that are all seeing similar problems. So again, the key is using OutagesIO as part of your tools. It automates as much as possible to help you find potential problems. A blip here and there does not always indicate a problem, it's just the nature of Internet connectivity. Let me know if this helps at all.
  • K

    New Agents become inactive, 2 still active, 4 total

    windows agent inactive new agent
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    511 Views
    ISPtracker_SupportI
    Hi, Thanks for posting your question. Here is what I see and with more information maybe we can figure out what is going on. [image: 1630945903297-new-agents-become-inactive-2-still-active-4-total.png] First, we need to eliminate 128292 because it isn't properly installed. From what I can see it looks like it was working, then you re-installed it and that installation never completed. What ever machine you installed this one on, you will need to make sure there aren't two agents installed on that same machine because we have seen cases where this can happen. If you have two, just remove both from the PC then use the re-install function in the agent's dashboard to re-install it. Next, I notice that all of these agents are in the Philippines which is fine but I see them all at the same address, all using the same provider. Is it safe for me to assume that you are trying to use OutagesIO to not only monitor the Internet service but also different LAN segments? Meaning, perhaps you have an agent installed on different floors and each as its our routing switch. Next, I need to understand what you mean by 'active' agents. Agents only go into another status based on if they can reach the OutagesIO network or not. As long as the agent software is running on the PC, does have the correct firewall rules, then it should be able to run normally. As you mention, those things are fine on the PC but it sounds like there is something else on the network that might be preventing some of the agents from communicating correctly. If you search for 'statuses' or 'inactive' on this support site, you'll find several explanations of what the different statuses mean. In the most basic sense, Inactive means the agent wasn't able to reach the OutagesIO network for around 20 seconds or more. If you see Disconnected, this means it's been at least a half hour. If all of these agents are on the same network, then you'll see different things potentially. Until I know more about how you are using all four and why they are in the same building, I'll have to wait to continue.