Hi Dean, Not sure if you know but we've added excel downloads in some of the historical sections for Extended reports.

You announced a few weeks ago that you were stopping logging beyond your provider outages. I’m still getting these. Have you not done this yet or do I need to upgrade my agents first? Hi, no we've not removed those yet. It seems some want to know about beyond problems even if it is only informational. The notice was eventually taken down. Many of the outages I am seeing by getting emails are not being logged in the dashboard. Is this because they are very short duration? The ones that are logged are usually in Denver 10 hops away, which is not of any concern. Do you mean specifically outages or Inactive and maybe Disconnected emails? The emails will specify if the event is only known as Inactive or Disconnected unless there is specifically an IP outage. If there is no IP outage, the emails won't mention outages. You can control those emails from the Notifications menu if you don't want to know about Inactive.

@kf6pve: Thanks for checking and appreciate your help. :) Hi, I've not seen an update from you so I decided to check and I see that your connection is now showing a lot of outages and all of the stats you were asking about. Please keep in mind that nothing will show up until there are verifiable problems to fill in those graphs. From what I can see now, most of the problems are with the provider, around 7am and 5:30pm are your peak trouble times. Your speed tests show that speeds are pretty average in terms of a baseline. I hope this is now helping you to better understand what is happening with your connection. Notice that there is a date range as well. If you've not had any problems in the past day or week for example, some graphs won't show anything until you extended the range. Keep in mind that you can click on the 'About this page' where ever you see that for help with that particular page any time you see it. Let us know if you have any questions.

Hi, It is always possible there is a bug. Microsoft is constantly updating things. We have two options if this happens again. 1: We can send you a special logging version where once you see the problem, you could send us the log. (preferred) 2: We can have a Windows developer remotely access your PC to do a little testing and hopefully find the problem. Please let us know if this is still happening and we'll send you a logging version where you can send us the log when this happens again. Thank you for taking the time to report anything you feel could be wrong so we can have an opportunity to fix it.

Hi, This links shows many of the various features that the different levels have. There are only three levels, free Community, Extended reports and then Enterprise level for companies managing dozens, hundreds and even thousands of locations/connections. https://www.outagesio.com/benefits-of-internet-monitoring-tools-to-troubleshoot-outage/ In terms of pricing, we offer the hardware agent, a one time purchase which can be used with the free Community or paid Extended reports. The only pricing differences are that we offer bundles. https://www.outagesio.com/internet-monitoring-software-and-hardware-with-outage-alerts/ Hope this helps.

We've fixed the help text problem and I believe the download image problem was also fixed. The problem with the browser is not something on our end. I shared a link showing what the problem is. We always consider that problems are possible and hope that members report them as you have so we thank you for that. We've fixed it, can you check.

Just talked with one of the site devs and they tell me this is the issue. Fix Chrome and Microsoft Edge’s ‘Status_Access_Violation’ Error I didn't look closely enough and thought it was something we've addressed before.

Hi, When it cannot install, it will usually always pop up an error log or error. Do you have any screen shots or anything that could help us? As for win7, it runs on Win7 64bit only, not 32bit and the OS must have at minimum service pack one installed. I believe the installer will handle the rest if needed.

Hi, Sorry for the delay. I had not ticked on being notified about additional comments on this post. It's called Echo Networks service.

First, enabling DDNS in your agent dashboard is a way to reach something on your network without having to remember the IP. For example, if you had a security camera at home and didn't want to look up the IP all the time, you would set the DDNS on your agent to a name. In this case, mylan.dnspoints.com. The dnspoints.com is simply a left over domain from something else we worked on which we use to give members an easy to remember word. Next time you wanted to reach your camera, you would enter mylan.dnspoints.com into your app/browser and would not have to remember any IP even if it changed. Second, the DNS server built into your router can be used if your ISP's dns server goes down. You could configure the agent's LAN IP as another DNS server in your router or on your PC. Most people have their routers handing out DHCP IPs so that is probably where it should be put. You won't reach anything by trying to visit the agent as it does not respond to anything in terms of trying to see something with a browser. There is no service other than the DNS service.

@DeanONH: We need to be able to download all collected data in the form usable by MS Excel. I suggest comma delimited format. I believe that someone is going to respond to an email that you sent about this. This is important to us as well and recently became a higher priority.

I'll check. Maybe the fix was not sent to production yesterday if they were working on other things.

Hi James, I have a new hardware agent which I received last week and it's failed to remain running for more than about 10 minutes. I plugged it in and created an agent on the website, successfully communicating with it and setting it up. Hardware agents are pre-created and waiting for you to activate it once you receive it. When you install or 'create' software agents, you are prompted to pick the operating system version. The installer eventually prompts you to enter your login credentials so that it can find out which account to assign your new agent to. You mention showing 'continue installation' would be a software agent and unrelated to your hardware agent. When you first create a software agent, it shows in 'Created' status with 'complete installation'. Those are removed 24hrs later so as not to confuse members. Now let's look at the hardware agent. When your hardware agent was prepared and ready to ship, an email containing the word 'Activation' would have been sent to you. That email contains all of the information you need to know how to connect your agent and activate it into your account. I think you are missing this email as it explains how to get it up and running and activated into your account. Without this information, you might end up going down the path you have. Reset does not do anything on the agents, we disable them because people have trashed their agents by pressing buttons without knowing what they mean. Since you see a single solid LED on, it means the agent is running as it should be, it's just waiting to be activated into your account. Let's see if we can take care of that first then we can try to solve what's going on with any software agents you might have created. First, can you post the agent ID of the hardware please. There is a white sticker on the side of the hardware agent, please share that number.

Hi, Let's start with some basic things. First, near the top of the starter_linux_ocp.sh script, is the version number 1.0.3? Second, did you set the 'start' path in the script? It's on the 7th line I believe. start="/xxx" (set the path where you want to have the agent downloaded to and running from). Let's start with that.

Hi James, It turns you the agent ID you gave earlier was in fact a software agent that you had installed and not the hardware agent that you ordered along with extended. Therefore, the update was done on your software agent and not your hardware agent. We see that you activated the hardware agent before putting it online as the instructions explain which actually lead to our understanding that we need to add a little more logic into the activation process to prevent this. Once you connect your new hardware agent, all will be fine and its reports will be in Extended mode. Apologies for any confusion but it lead to something good at least.

Hi, After spending quite a bit of time on this yesterday, we think this is something we have to dig into deeper. We ran some tests, have some results that seem to imply there is something that is not quite right and this means needing to do some longer term testing. What's happening is something like this. The two conditions that can trigger a full speed test are if the agent thinks something has changed or where there is an outage. The agent has a built in algorithm that triggers speed testing when certain conditions arise. For example, it does some ongoing tests to determine if there are any slowdowns or latency from averages that it's built up from the time where you start the service. These conditions aren't outages but we think the agent may be doing the above tests and sending those as outages based speed tests. Where there is an outage, the agent sets itself up to do a speed test as soon as it can reach the Internet again. This means there is going to be a delay between the time that the outage started and when the speed test was able to start and complete. Trying to correlate the two have been challenging because we have to determine if the agent went inactive, disconnected or if there was in fact an outage. By the time the speed test is send to the database and shown in your graph, the times would not align. There is no way to know with 100% certainty which speed test and which outage happened at the same time. The agent could have also seen a short outage or disconnection during that time and triggered another short test or full speed test. We have talked about this in the past and have yet to find a solution that would be 100% accurate. When reports are in Extended mode, you also gain the historical menu which you can look through to correlate some of this data but it's a manual process at the moment. We don't want to automate correlations until we are 110% sure when events are related. The point is, it's something we have planned to write some test code for today so that we can monitor but it'll be a while before we can definitely know more and much data has to be collected. We have put this post in the issue so we know to update it when we have more information. We appreciate your bringing it up and if the above doesn't help, feel free to ask what ever you need and I'll try to simplify it so that you can find more value in your current reports.

Hi, We are constantly working on the services and every now and then, are not aware that something broke. I've passed this on to the developers who tell me this will be fixed in a few minutes. Thank you very much for taking the time to tell us.

Thank you for letting us know that things are better now. Let us know if you need anything else.