@dltwyman Hi Douglas, Was it a power outage or was it an "internet outage"? I ask since I cannot see anything else than a disconnection which, as stated, would not be IP related. Meaning, you would not see an outage The reason behind the inactive/disconnected alert is exactly to show other reason behind the "missing connectivity" which are not identified by the "usual" internet outage. In short, if the agent recognizes an IP outage, it will always log it assuming the software was not stopped or restarted in which case, the outage info it was tracking would be lost.

@achong99 said in Free Starter shows only 1 chart: 129679 Ok, I looked at this agent and everything seems ok. The only thing missing that we now think is a problem on the OutagesIO end is pings which aren't showing. We'll take a look tomorrow and try to find the problem and solve it. In terms of what you see, you won't see much until there are in fact problems with your Internet that the agent can pick up. There are help notes for each page on the site, just click on those to get additional information. Give it a few days and see if something starts showing up. Remind us here and we'll take a look with you as well.

Hi, Not much we can do about the buttons, it comes with the hardware. Most little devices like these have them, it's just a matter of programming. The activation email was sent on the day that the agent was prepared, It's probably in your junk box but the one we re-sent earlier today made it which is good. All worked out after all, it's all that matters. Hopefully, the service helps you to find problems you might be having. Feel free to ask for help or clarification any time.

They don't include any when we order them either. We used to provide them but most people have dozens of old USB power supplies laying around. Any 5v 1amp will do. Example; USB wall plug from ebay Probably bags of them at the local Goodwill :).

Thank you for letting us know. Glad you got it.

@fardvrsgr Hi Frances, When you create a new agent you are supposed to follow the instructions that are taking you to the point of downloading the executable to install the software on your PC In that page you didn't confirm that you downloaded the software so you cannot see the keys needed to continue the installation From the agent list if you click on the link "Click to complete" you will be taken to the page where you already downloaded the file and there you can simply press YES to confirm you did download the software (assuming you have) and there you will see the keys needed to install

@shahinfard Hi, Please double check that all the settings are now associated to the HW agent.

Glad you got it.

As explained earlier, when you see disconnections but no outages, it means anything but IP outages. Those links I shared explain what some of the causes could be, bad or slowly failing cable, firmware needing an update in your firewall or router or modem, or your provider has a signal level problem at the street level and they aren't acknowledging the problem. The only way to know more in your case would be to get one or two neighbors to install an agent also so that we can correlate their data. To get more info, you could always upgrade your reports for 30 days and that will show you historical data and other information that may or may not help. It may not help since you seem to be experiencing problems which aren't specifically IP related so the agent cannot log those, it can only tell you that's what seems to be happening. You can know this because of what you aren't seeing, IP outages that would be logged by the agent.

So how is it going? Did you figure it out?

@markl Hi Mark, I recall during the tests we made that if the agent was connected to one network the speed tests were coming in correctly while connected on the other one they didnt. Is this the situation?

@SBK No matter if it's the primary WAN is up or not, 192.168.0.1 always remains up even during the failover or failback process. I verified this in my first post. That's why I said the agent reports something incorrect, because it reports that 192.168.0.1 is down when actually 192.168.1.1 is down.

@Laguy442 Yes correct Those "missing" ping are just a possible problem in the connection If your router disconnects for those 2 min and 22sec then you have already the answer but lets wait a bit to see how much data is stored and what you can see from the dashboard

@SBK Yes, it says "Export date: Jun 9, 2022, 4:26:43 PM" but it was 7:26pm.

@markl Done

@claytonbcollins Hi, Yes, we are already testing a new version that is going to include also the upload speed test. I cannot give a precise time-frame yet but definitely we want to get there too :-)

@OutagesIO_Support Never mind. I searched for that command you suggested, "ps cax | grep otm_binary", in the forums and saw it mentioned to run the script, "sudo ./starter.sh". And now I'm back up and running! Thanks! Clay

@claytonbcollins said in Can't delete Agent: 129098 and switch the Extended service to 129112, Done Please confirm all is ok and let me know if you could change the address

@OutagesIO_Support Hi, yes I was testing it. Will probably create a post for my testing.

@SBK Thanks Ed. Funny we mentioned the lower prevalence of runtime bugs in code written in the functional programming paradigm, then a runtime bug happens, what are the odds? Aside from this little hiccup, the service has been great though. Appreciate the quick fix.