@SBK Unfortunately, my extended subscription has expired, so I can no longer check it. Will renew again and let you know.

Ok, well, based on everything you've told me, the problems are no matter if you are using wireless or wired and directly connected to the providers router. Your next task would be to check the signal levels on your providers router. Most, if not all cable routers will have a status page showing signal levels. You just need to look up the info for your own device and how you log into that. Most times, it's a default admin/admin login since there's nothing to config, just view. As your LAN IP for the device you have the agent running on is 192.168.0.x, then your router access should be either http://192.168.0.1/ or https://192.168.0.1/ Can you see a status page if you go to this IP from something inside your house? If so, if you need to log in, you'll have to dig on the net for default login credentials. Your input suggests that either the router/modem is suffering signal loss or its at the street level coming into your house. If you ask neighbors if they also experience such problems, then it will likely mean that the providers local device serving others in your neighborhood is having a problem. Providers will usually never admit to problems outside your home unless others are complaining or it's very obviously affecting your own service. We have many experiences where we've told the provider exactly where the problem was but they would barely acknowledge our information or flat out deny it. Later, services mysteriously get better. Here's a great example of such a story. Our local Internet provider would not admit it If you can confirm signal levels, then contact your provider and ask them to look at the signal levels on your router/modem. If they tell you it's fine and the problems continue, you could ask others in your area to also use OutagesIO and then we could help you confirm issues are affecting others and you could post on their social pages. OutagesIO is just a tool, it cannot solve the problems of course but it gives you the information you need to get your provider to get things fixed. Like all tools, you use all peices of information together to come to a conclusion. Hope all this helps.

If you don't see an outage report, it's because it's not an IP problem, it's something else. That could be anything from signals levels to bad cable. This can help to explain. About Internet outages, alerts and agent statuses

@johnmeyer My suggestion would be to keep monitoring to see if you can find a pattern since it's different from when this question started. Once you spot something, post a new question with those details and maybe we can offer a little insight.

@markl Hi there, This post seems to have been missed. The choice is really up to you. There isn't anything to hack on the agents but as usual, when you put something directly on the Internet, it becomes a target for hackers. Yes, absolutely, you could install another little router outside the MSP's device then connect your agent to that so long as the upstream is providing DHCP. Let me know if you have any more questions, I'm sorry this was missed and happy to help in any way we can.

@7thlensinc I confirm from a technical standpoint that the temporary code was to allow you to associate that specific hardware to your account. The activation code is gone and all things are working fine from our perspective

@kmichailg Yes, this confirms the change we decided to apply: we want to avoid cookies usage in the login phase at least. That error is the effect of that change. Please inform of any other situation where the login for some reason is affecting the normal behavior of the app

Most times, you'll know if even your own local gateway goes down but a lot of that has to do with how a network is set up. Some folks have multiple internal devices like a wireless router connected to their own router which is then connected to their providers. There is no way for the agent to know these things so to us, it's expected to work on a 'traditional' network which is usually the providers router/modem only. That said, for companies that do have multiple internal gateways, we have a feature we can manually enable that tells the reports side where the local network ends and where the provider starts otherwise, those folks get reports of the LAN being down when it's actually the provider or vise versa. Hard to have a tool that does it all automatically but we keep working on it :).

If you are paying for 80 download, then you have the setting correctly entered and from what I see, your average speed is 43.39 Mbps based on around 24 tests. It is consistently this rate so either something is using up some of your bandwidth and you're not aware of it or you are getting a bit over half of what you are being promised. Also, your upload speed seems to average around the 12Mbps also quite consistently. Other than finding something on your network that is using up bandwidth you're not aware of, then it appears you're not getting what you are paying for. We always suggest finding a neighbor or two that would be willing to install and comparing results.

@OutagesIO_Support Excellent! Thank you so much for your help and I'm glad I was able to get you more data to analyze for the bugfix. Let me know if there is anything else you need from me, otherwise I'll be looking forward to the firmware update. Thanks again!

Sorry it took so long to reply. For what ever reason, no notification was sent about this post. We'll look into that.

We don't list Inactives in the reports because those very much confuse people but you can set notifications as you have which is why you see the email but nothing in the reports. The main objective of the service is to show confirmed IP outages, mainly on the LAN and especially with the provider. All other data is simply helpful in trying to diagnose what is happening. In other words, what you don't see is sometimes what the problem is. In this case, we're not seeing a lot of IP outages but we know there are disconnections. This tells us that the problem might be failing hardware or bad signal levels somewhere. Here is what I see for the 27th so far. Event Beginning at Online 2022-01-27 12:31:12 Inactive 2022-01-27 12:31:09 Online 2022-01-27 12:11:43 Inactive 2022-01-27 12:11:39 Online 2022-01-27 09:57:03 This is something we see internally only. [image: 1643314078890-2022-01-27_130736.jpg] We are working on a consolidated report that will show all of the metrics together in a way that will hopefully explain everything that's going on, in one correlated view. This has been a huge challenge however for many reasons but we're working on it. Inactive and Disconnection statuses do not automatically mean IP outages, it just means something stopped working. The agent is not able to communicate with the OutagesIO network but we don't know why since it doesn't seem to be IP related otherwise, the agent should always pick those up. Could be a bad cable, could be signal levels, something along those lines. So far, the agent was able to confirm that there was just one IP outage that lasted one minute and fifteen seconds but all other issues appear to be non IP related. This might help explain how the agent works a little and there are other articles in that section that also explain how things work. Aabout Internet outages alerts and agent statuses When you have problems like these, if you can find another location using the same provider in the same area that would be willing to monitor, it becomes quite eye opening if both locations seem to be experiencing the same problems. There is another person experiencing something similar who has been posting in the forums in the past few days too.

Hi, Our agents run on Windows, Linux, Raspberry and other devices. We don't have an agent for Android. We tested quite a bit and it was pretty much impossible to do it so that folks could get quick alerts and it used up the battery very quickly since it's constantly using the network and consequently, data. However, you can install the agent on a PC/Laptop that you'll keep on at the location you'd like to monitor and can log into the control panel to view your reports using any mobile. Hope this helps.

I forgot but we do offer that. It's under manage and then reset. I've already done it for you and it should be completely clear of old data now. Can you confirm with me that everything is ok now once you look.

Hi, We received the email at support as well and re-sent the activation email. We don't see a bounce so it must be in your spam box or it was blocked by your mail service. If that is the case, please be sure to whitelist the domains so that you don't miss out on any important emails while using the service. Hope you received it by the time this reply was sent :).

@outagesio-greenwich-k12-ct-us I confirm it was a bug in the Activation process. It has been fixed! Thank you for letting us know.

@outagesio_support Yes, we played with enabling different DNS but it never really got "ideal". However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.

@outagesio-greenwich-k12-ct-us Hi, Definitely a bug introduced in a recent commit: thank you for highlighting. The fix has already been applied: please test it ASAP to confirm all is fine now.