Did you find the email?

Hi Ed. Yes. I can see your messages now here.

Working now. Thank you!

I have made a tiny change in the logic Please let me know if the following outages are correctly identified The hops looks better now for both agents

Hi, yes, there is a delete option under Manage in that agent dashboard. Glad this was solved and thinks for using OutagesIO.

Thank you for the assist in regards to all of this. We are sorted and closed. :)

Were you able to resolve this? We're happy to help if you still need help.

Hi, If this has not been solved yet, we can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Hi, We can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Great. Please keep this in mind if you add/remove agents. Glad it's working now.

BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.

The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works. That said, let me explain how the pings work. The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent. The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing. The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen. The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled. The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination. Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes. Hope this helps to explain a little better why providing IPs would not work well.

Hi Marc, The value is intended always for the download speed which is usually higher or equal to upload. Also the percentage, right below, is intended for download only even if the results are including also upload and latency.

Hi, Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection. If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time. Hope this helps.

Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again. Prestaging is when you're getting your agent ready for a subscription. There's no point in purchasing a subscription until your agent is properly communicating. It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet. It's not really a bug but a logic thing that we thought we solved :).

We now see your replacement agent online and will swap it back to your subscription. The ID will change back to 130151.

Thanks for the information

Thanks for the info