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ISP Tracker ISP Tracker Live & Community
ISP Tracker Live & Community

ISP Tracker features, agent or service questions

178 Topics 1.6k Posts

Ask how a feature works, how agents work, anything related to non specific agent platforms

  • Agent inactive / disconnected

    Solved inactive ping connection
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    1 Votes
    5 Posts
    2k Views
    ISPtracker_SupportI
    Yes, ping times are affected by which hops they flow through. We always wanted a more 'real world' result for pings so wanted those to go through many switches getting to our network. We just needed a reliable destination. It didn't matter where or what, so long as the agents algorithm was able to build up averages from which it would recognize latency changes. We've tested using closer (to the agent) destinations but it's never 'real world' like. We keep testing this to see how we can improve it. Thanks very much for bringing this up. We're looking into the other things too.
  • Migrating networks

    Solved network reset update
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    1 Votes
    9 Posts
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    S
    Kind of... I swapped it over to a switch that provides access to that same vlan subnet, and it was able to obtain an address that way. It doesn't seem to like being told what vlan to be a part of at the router interface. Still a mystery, but at least I've got a work around. Thanks again for your help in troubleshooting!
  • How to set up Yellow Hardware Agent

    Solved agent hardware agent setup
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    1 Votes
    4 Posts
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    ISPtracker_SupportI
    Did you find the email?
  • No wifi config option on wifi device

    Solved installing agentsetup agent
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    2
    1 Votes
    36 Posts
    23k Views
    M
    Hi Ed. Yes. I can see your messages now here.
  • 1 Votes
    5 Posts
    2k Views
    W
    Working now. Thank you!
  • Which ports to open on firewall to allow Agent to communicate?

    Moved Solved agent firewall server address
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    1 Votes
    24 Posts
    15k Views
    ISPtracker_SupportI
    You're welcome. Thanks for using the service and please, pass the word on. We live by word of mouth since it's impossible to outbid deep pocket ISPs and outages sites that would rather you don't find a service like ours.
  • 1 Votes
    20 Posts
    5k Views
    SBKS
    I have made a tiny change in the logic Please let me know if the following outages are correctly identified The hops looks better now for both agents
  • Two Agents with one license

    Solved support license sw agent
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    1 Votes
    5 Posts
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    ISPtracker_SupportI
    Hi, yes, there is a delete option under Manage in that agent dashboard. Glad this was solved and thinks for using OutagesIO.
  • Clean up for my account

    billing renaming removal
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    1 Votes
    7 Posts
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    J
    Thank you for the assist in regards to all of this. We are sorted and closed. :)
  • 0 Votes
    5 Posts
    2k Views
    ISPtracker_SupportI
    Were you able to resolve this? We're happy to help if you still need help.
  • Support for GL-MT300N-V2

    agentsetup network firewal agent
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    1 Votes
    15 Posts
    7k Views
    ISPtracker_SupportI
    Hi, If this has not been solved yet, we can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4
  • 0 Votes
    3 Posts
    2k Views
    ISPtracker_SupportI
    Hi, We can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4
  • ISP using 10. for first hops. Those are not on my local LAN.

    Solved outage display lan incorrect
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    1 Votes
    13 Posts
    4k Views
    ISPtracker_SupportI
    Great. Please keep this in mind if you add/remove agents. Glad it's working now.
  • Gaps in Pings Graph in Dashboard

    Solved internet dashboard monitoring
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    1 Votes
    10 Posts
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    ISPtracker_SupportI
    BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.
  • List of servers/IPs

    Solved server service agent firewall ip address
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    1 Votes
    4 Posts
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    ISPtracker_SupportI
    The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works. That said, let me explain how the pings work. The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent. The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing. The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen. The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled. The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination. Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes. Hope this helps to explain a little better why providing IPs would not work well.
  • 0 Votes
    2 Posts
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    SBKS
    Hi Marc, The value is intended always for the download speed which is usually higher or equal to upload. Also the percentage, right below, is intended for download only even if the results are including also upload and latency.
  • 0 Votes
    1 Posts
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    No one has replied
  • How do I cancel my subscription?

    Moved Solved subscription payment monthly
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    1 Votes
    4 Posts
    2k Views
    ISPtracker_SupportI
    Hi, Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection. If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time. Hope this helps.
  • 0 Votes
    1 Posts
    830 Views
    No one has replied
  • 1 Votes
    10 Posts
    4k Views
    ISPtracker_SupportI
    Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again. Prestaging is when you're getting your agent ready for a subscription. There's no point in purchasing a subscription until your agent is properly communicating. It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet. It's not really a bug but a logic thing that we thought we solved :).