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HW Abandoned and Disconnected after multiple tries of firmware update

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
hardware agentabandoneddisconnected
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  • M Offline
    M Offline
    markl
    wrote on last edited by
    #1

    Hi,

    I've tried to do firmware update for my 3 HWs. I was able to fix 1, but the other 2 remains abandoned and disconnected. I also tried to reset it, but to no avail. It should not be blocked by our network since the other one is able to connect. Can you help me on this?

    42c54a96-9b93-41d0-8c63-e419d66de58f-image.png

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    • M Offline
      M Offline
      markl
      wrote on last edited by
      #2

      Hello there.....

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      • ISPtracker_SupportI Offline
        ISPtracker_SupportI Offline
        ISPtracker_Support
        wrote on last edited by ISPtracker_Support
        #3

        Hi,

        We can get your agent/s back up within a few minutes. Please see this post.
        https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

        Regards,
        ISP Tracker Support

        Search engines favor deep pockets making it difficult to find services like ISP Tracker.
        We count on satisfied members spreading the word.

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