I'm not sure what you mean by 'give us the ability to use our own mail server'? I don't see how that would be possible as it would require a lot of configurations between the application and our own mail services. We came up with the limit of three emails before a reset after many years of monitoring the results of changing those and it has to remain at 3 unless there is a very compelling reason to change it. The point of the service is to help solve Internet issues which implies that someone monitoring is going to be checking when they get emails therefore, there is no point in constantly sending more and more emails about the same problem.

Kind of... I swapped it over to a switch that provides access to that same vlan subnet, and it was able to obtain an address that way. It doesn't seem to like being told what vlan to be a part of at the router interface. Still a mystery, but at least I've got a work around. Thanks again for your help in troubleshooting!

I forgot but we do offer that. It's under manage and then reset. I've already done it for you and it should be completely clear of old data now. Can you confirm with me that everything is ok now once you look.

@outagesio-greenwich-k12-ct-us Hi, Definitely a bug introduced in a recent commit: thank you for highlighting. The fix has already been applied: please test it ASAP to confirm all is fine now.