Yellow Box reboots

[edmundo]

My Yellow box keeps going offline every day around 4 am and 9 am

Any Ideas why

[SBK]

Hi Edmundo, sorry for not answering before.
Let me dive into this problem and see if I can understand what is happening

[SBK]

First of all, at 3 am UTC the agent is rebooting automatically to check updates and/or changes in the logic of the agent itself.

Not sure why you have it at 4 am; hope there is not a mismatch in the timezone: please check the configure "Address and Geo Location" in case the timezone is not correct.

On the other hand I don't see the 9 am "usual" disconnection but I do see a high amount of outages you had in the last month and for what I see they are all associated to the LAN port.

If possible, I will need to understand a bit more how the agent is connected (please don't share Public IPs) to the ISP to see if the problem is in how the agents "understands" where is physically connected to the outside world.

[edmundo]

Hi Ed,

I am in the UK. I have a five-port Gateway switch, and I am using two WAN ports set up for load balancing, One Port for LAN, and the yellow box is connected to LAN port five.

[SBK]

I need to investigate a bit more since I do see something weird for your agent but time is not what you mention: it is always 3am and 8am

So even if i see that the geo location is correct, both address and timezone, I really dont know why your report is 1 hour off

[SBK]

This is what I see and time is in UTC

[edmundo]

Hi Ed,

I plugged the box in at 15:03 London, UK time, GMT, and both interfaces agree with this time.

[SBK]

Let me rephrase my previous answer.
The agent is sending info in UTC and all the data I have about reboots and/or outages/disconnections are correct.
My doubts are:

• why do I see another reboot at 8:15 (my task to identify it)
• why you have in your application (not our dashboard) the time shifted one hour later (no idea and I ask you to check that)

[SBK]

To be more precise I dont understand why in this image you have time shifted one hour later.

Do you keep seeing same time also for yesterday and today i.e. 04:00 and 09:15 ?

[edmundo]

Hi Ed,

It looks like I am

[edmundo]

I am checking all my settings. Does the switch on the side of the box matter what position it is in? As long as it's normal to reboot around this time, that's okay. It is rebooting about 3/4 times

Thanks

[SBK]

I will be checking one last thing but I think I have already identified what is happening.
Let me get back to you ASAP with an update.

[edmundo]

No problem, thanks

[SBK]

Please confirm you only see one reboot at 3:00 am (or 4:00 am as per your application)
Remember it takes almost 1 minute to complete the scheduled full reboot at that time

[edmundo]

I will check on it tomorrow

Thanks

[edmundo]

Hi Ed,

Thanks, I am only getting one reboot around 4 am

[edmundo]

Thanks for your help

[SBK]

Thank you for your patience and for highlighting a behavior we had to fix