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Yellow Box reboots

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
yellow boxupdatesreboots
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  • SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #5

    I need to investigate a bit more since I do see something weird for your agent but time is not what you mention: it is always 3am and 8am

    So even if i see that the geo location is correct, both address and timezone, I really dont know why your report is 1 hour off

    Ed (K.)
    Development Team

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    • SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by
      #6

      image.png

      This is what I see and time is in UTC

      Ed (K.)
      Development Team

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      0
      • E Offline
        E Offline
        edmundo
        wrote on last edited by
        #7

        Hi Ed,

        I plugged the box in at 15:03 London, UK time, GMT, and both interfaces agree with this time.
        Time Zone 2.jpg
        Time Zone.jpg

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        • SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by SBK
          #8

          Let me rephrase my previous answer.
          The agent is sending info in UTC and all the data I have about reboots and/or outages/disconnections are correct.
          My doubts are:

          • why do I see another reboot at 8:15 (my task to identify it)
          • why you have in your application (not our dashboard) the time shifted one hour later (no idea and I ask you to check that)

          Ed (K.)
          Development Team

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          • SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by SBK
            #9

            To be more precise I dont understand why in this image you have time shifted one hour later.

            image.png

            Do you keep seeing same time also for yesterday and today i.e. 04:00 and 09:15 ?

            Ed (K.)
            Development Team

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            • E Offline
              E Offline
              edmundo
              wrote on last edited by
              #10

              Hi Ed,

              It looks like I am
              Time Zone 3.jpg

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              • E Offline
                E Offline
                edmundo
                wrote on last edited by edmundo
                #11

                I am checking all my settings. Does the switch on the side of the box matter what position it is in? As long as it's normal to reboot around this time, that's okay. It is rebooting about 3/4 times

                Thanks

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                • SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #12

                  I will be checking one last thing but I think I have already identified what is happening.
                  Let me get back to you ASAP with an update.

                  Ed (K.)
                  Development Team

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                  • E Offline
                    E Offline
                    edmundo
                    wrote on last edited by
                    #13

                    No problem, thanks

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                    • SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #14

                      Please confirm you only see one reboot at 3:00 am (or 4:00 am as per your application)
                      Remember it takes almost 1 minute to complete the scheduled full reboot at that time

                      Ed (K.)
                      Development Team

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                      • E Offline
                        E Offline
                        edmundo
                        wrote on last edited by
                        #15

                        I will check on it tomorrow

                        Thanks

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                        • E Offline
                          E Offline
                          edmundo
                          wrote on last edited by
                          #16

                          Hi Ed,

                          Thanks, I am only getting one reboot around 4 am
                          Time Zone 5.jpg

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                          • E Offline
                            E Offline
                            edmundo
                            wrote on last edited by
                            #17

                            Thanks for your help

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                            • ISPtracker_SupportI ISPtracker_Support marked this topic as a question on
                            • SBKS Offline
                              SBKS Offline
                              SBK
                              wrote on last edited by
                              #18

                              Thank you for your patience and for highlighting a behavior we had to fix

                              Ed (K.)
                              Development Team

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                              • ISPtracker_SupportI ISPtracker_Support has marked this topic as solved on
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