Yellow Box reboots

[edmundo]

Hi Ed,

I plugged the box in at 15:03 London, UK time, GMT, and both interfaces agree with this time.

[SBK]

Let me rephrase my previous answer.
The agent is sending info in UTC and all the data I have about reboots and/or outages/disconnections are correct.
My doubts are:

• why do I see another reboot at 8:15 (my task to identify it)
• why you have in your application (not our dashboard) the time shifted one hour later (no idea and I ask you to check that)

[SBK]

To be more precise I dont understand why in this image you have time shifted one hour later.

Do you keep seeing same time also for yesterday and today i.e. 04:00 and 09:15 ?

[edmundo]

Hi Ed,

It looks like I am

[edmundo]

I am checking all my settings. Does the switch on the side of the box matter what position it is in? As long as it's normal to reboot around this time, that's okay. It is rebooting about 3/4 times

Thanks

[SBK]

I will be checking one last thing but I think I have already identified what is happening.
Let me get back to you ASAP with an update.

[edmundo]

No problem, thanks

[SBK]

Please confirm you only see one reboot at 3:00 am (or 4:00 am as per your application)
Remember it takes almost 1 minute to complete the scheduled full reboot at that time

[edmundo]

I will check on it tomorrow

Thanks

[edmundo]

Hi Ed,

Thanks, I am only getting one reboot around 4 am

[edmundo]

Thanks for your help

[SBK]

Thank you for your patience and for highlighting a behavior we had to fix