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Not getting Gateway

Scheduled Pinned Locked Moved Unsolved ISP Tracker features, agent or service questions
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  • E Offline
    E Offline
    edmundo
    wrote last edited by
    #1

    My display has been flashing red for the last few months; it keeps saying it cannot connect to the gateway. Can you advise? 20260809_110945.jpg

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    • ISPtracker_SupportI ISPtracker_Support marked this topic as a question
    • ISPtracker_SupportI Offline
      ISPtracker_SupportI Offline
      ISPtracker_Support
      wrote last edited by
      #2

      Hi,

      Sorry for the late reply. For some reason, we're not always getting the notifications of posts. The problem persists.

      My quick analysis is that the ISP is using something like CGNAT but I'm not sure. The reason I think that is because the display can still see the DNS servers and is receiving messages.

      Can you let us know how the device is connected. Meaning, is it connected to your own wierless router/firewall and that is then connected to your providers router/modem?

      Regards,
      ISP Tracker Support

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      • E Offline
        E Offline
        edmundo
        wrote last edited by
        #3

        Sorry, I did not get any notification that this thread had been updated. The device is connected to an eero 6 WiFi device that is then connected to a TP-Link ER7206 Gateway.

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