Information and Support

@SBK Unfortunately, my extended subscription has expired, so I can no longer check it. Will renew again and let you know.

Ok, well, based on everything you've told me, the problems are no matter if you are using wireless or wired and directly connected to the providers router. Your next task would be to check the signal levels on your providers router. Most, if not all cable routers will have a status page showing signal levels. You just need to look up the info for your own device and how you log into that. Most times, it's a default admin/admin login since there's nothing to config, just view. As your LAN IP for the device you have the agent running on is 192.168.0.x, then your router access should be either http://192.168.0.1/ or https://192.168.0.1/ Can you see a status page if you go to this IP from something inside your house? If so, if you need to log in, you'll have to dig on the net for default login credentials. Your input suggests that either the router/modem is suffering signal loss or its at the street level coming into your house. If you ask neighbors if they also experience such problems, then it will likely mean that the providers local device serving others in your neighborhood is having a problem. Providers will usually never admit to problems outside your home unless others are complaining or it's very obviously affecting your own service. We have many experiences where we've told the provider exactly where the problem was but they would barely acknowledge our information or flat out deny it. Later, services mysteriously get better. Here's a great example of such a story. Our local Internet provider would not admit it If you can confirm signal levels, then contact your provider and ask them to look at the signal levels on your router/modem. If they tell you it's fine and the problems continue, you could ask others in your area to also use OutagesIO and then we could help you confirm issues are affecting others and you could post on their social pages. OutagesIO is just a tool, it cannot solve the problems of course but it gives you the information you need to get your provider to get things fixed. Like all tools, you use all peices of information together to come to a conclusion. Hope all this helps.

If you don't see an outage report, it's because it's not an IP problem, it's something else. That could be anything from signals levels to bad cable. This can help to explain. About Internet outages, alerts and agent statuses

@OutagesIO_Support – Yup, good to go for now. Thanks again.

@johnmeyer My suggestion would be to keep monitoring to see if you can find a pattern since it's different from when this question started. Once you spot something, post a new question with those details and maybe we can offer a little insight.

@markl Hi there, This post seems to have been missed. The choice is really up to you. There isn't anything to hack on the agents but as usual, when you put something directly on the Internet, it becomes a target for hackers. Yes, absolutely, you could install another little router outside the MSP's device then connect your agent to that so long as the upstream is providing DHCP. Let me know if you have any more questions, I'm sorry this was missed and happy to help in any way we can.

Hi, This seems to have been missed somehow. Has your problem been solved?

@7thlensinc I confirm from a technical standpoint that the temporary code was to allow you to associate that specific hardware to your account. The activation code is gone and all things are working fine from our perspective

@kmichailg Yes, this confirms the change we decided to apply: we want to avoid cookies usage in the login phase at least. That error is the effect of that change. Please inform of any other situation where the login for some reason is affecting the normal behavior of the app

Most times, you'll know if even your own local gateway goes down but a lot of that has to do with how a network is set up. Some folks have multiple internal devices like a wireless router connected to their own router which is then connected to their providers. There is no way for the agent to know these things so to us, it's expected to work on a 'traditional' network which is usually the providers router/modem only. That said, for companies that do have multiple internal gateways, we have a feature we can manually enable that tells the reports side where the local network ends and where the provider starts otherwise, those folks get reports of the LAN being down when it's actually the provider or vise versa. Hard to have a tool that does it all automatically but we keep working on it :).

@SBK It runs successfully: curl -m 20 -s -u ZBjlLzGSC5:MB9rPpfVAUjwZO12RmqsI7bLJcWTiQGED5HleaF3 --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location https://downloads.outagesio.com/otm/otm_1.67.2104_linux I created a new agent and it worked with no issues, so I'm good to go now. ~cwa

@OutagesIO_Support Thank you. I appreciate the time it took to troubleshoot this one with me.

Always happy to help. Please consider mentioning us in other forums, telling friends or sharing a review on Google. People have a very hard time finding us because Google favors the very deep pockets of providers and outage sites that may prefer you don't find tools like this :).

If you are paying for 80 download, then you have the setting correctly entered and from what I see, your average speed is 43.39 Mbps based on around 24 tests. It is consistently this rate so either something is using up some of your bandwidth and you're not aware of it or you are getting a bit over half of what you are being promised. Also, your upload speed seems to average around the 12Mbps also quite consistently. Other than finding something on your network that is using up bandwidth you're not aware of, then it appears you're not getting what you are paying for. We always suggest finding a neighbor or two that would be willing to install and comparing results.

@OutagesIO_Support OK. So let's close this thread. I have reverted to windows everything is working and data is being processed. I will attempt the Linux on again but will purchase another mini pc at some point. Would be nice if there was an installer for Linux as there is for windows, so there must be a reason that this has not been done, I do not know or understand. Thanks to all who have offered assistance and provided comment, I need to familiarise myself with the Linux system before trying again. Anyway now on windows 10 pro, windows 10S did not work to many restrictions and hoops to jump through. Thanks All