Unsure What to look for

[BeattyTechnology]

Hello. We have been having a lot of intermittent outages and I am trying to figure out how to read the dashboard and understand what is happening. I am working on trying to get enough information to reach out to the ISP (COX) but I want to be certain that it is outside of the network and not inside. I am just confused on what I am even seeing. This is for agent 131428. Thanks for any help you can give.

[SBK]

Before answering I need to understand what this IP is representing in your network:
10.51.240.1

Is it an internal IP? or is it the LAN interface of the provider's network?

[BeattyTechnology]

I am not familiar with what that IP would represent. That is not our LAN or WAN. Lan is 192.168 and the WAN is 70.180

[BeattyTechnology]

I did reboot the router this morning at the time that IP you are referring to is showing up. That could be something with the COX Modem until it then gets the WAN IP is all I can figure.

[BeattyTechnology]

Hello. So I now notice that the 10.51 address is showing up as an internal address. But there is nothing that has that address including any logs in the SonicWall router anywhere.

[BeattyTechnology]

I was able to confirm that the 10.51 that is showing up has to do with the modem going offline. I had been on with COX and they reset the modem remotely at the 11:03 timeframe which is what is being reported internal on the 10.51. No idea why that IP is showing up since that is not the external IP but thought I would share that information with you.