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Monitor your Internet service and provider

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  5. Unsure What to look for
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com

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Unsure What to look for

Scheduled Pinned Locked Moved ISP Tracker features, agent or service questions
dashboardoutagesintermittent
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  • B Offline
    B Offline
    BeattyTechnology
    wrote last edited by
    #1

    Hello. We have been having a lot of intermittent outages and I am trying to figure out how to read the dashboard and understand what is happening. I am working on trying to get enough information to reach out to the ISP (COX) but I want to be certain that it is outside of the network and not inside. I am just confused on what I am even seeing. This is for agent 131428. Thanks for any help you can give.

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    • SBKS Offline
      SBKS Offline
      SBK
      wrote last edited by
      #2

      Before answering I need to understand what this IP is representing in your network:
      10.51.240.1

      Is it an internal IP? or is it the LAN interface of the provider's network?

      Ed (K.)
      Development Team

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      • B Offline
        B Offline
        BeattyTechnology
        wrote last edited by
        #3

        I am not familiar with what that IP would represent. That is not our LAN or WAN. Lan is 192.168 and the WAN is 70.180

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        • B Offline
          B Offline
          BeattyTechnology
          wrote last edited by
          #4

          I did reboot the router this morning at the time that IP you are referring to is showing up. That could be something with the COX Modem until it then gets the WAN IP is all I can figure.

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