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Monitor your Internet service and provider

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  5. eero GW
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com

If you have an account on app.isptracker.com, use the same credentials to log in here!

eero GW

Scheduled Pinned Locked Moved Unsolved Displays and Smart home devices. IoT, without invasive apps
gatewayconnnectiondisplay
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  • ISPtracker_SupportI Offline
    ISPtracker_SupportI Offline
    ISPtracker_Support
    wrote last edited by
    #10

    If you have more than one, then I need to know the ID of the one that is related to this display.

    Regards,
    ISP Tracker Support

    Search engines favor deep pockets making it difficult to find services like ISP Tracker.
    We count on satisfied members spreading the word.

    1 Reply Last reply
    0
    • E Offline
      E Offline
      edmundo
      wrote last edited by
      #11

      Hi, there is only one display unit. I have asked how I can get the ID from it. You have the ID from the small yellow box!

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      0
      • E Offline
        E Offline
        edmundo
        wrote last edited by
        #12

        How do I get the ID for this? The one not showing the gateway
        Display.jpg

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        • ISPtracker_SupportI Offline
          ISPtracker_SupportI Offline
          ISPtracker_Support
          wrote last edited by
          #13

          We cannot help you until you tell me which agent this display is showing messages for.

          Which two agents do you have? Each agent you have has a 6 digit ID code.
          This display is not an agent, it simply displays short versions of what the agent monitors.

          What agent is this display showing data for? Which agent ID is this display related to? When you bought this, you would have ordered from which ever agent you wanted this to work with.

          Agents come in two versions, software that you run on your own PC/server and a physical one if you ordered one. Which agent is this display showing messages for?

          Regards,
          ISP Tracker Support

          Search engines favor deep pockets making it difficult to find services like ISP Tracker.
          We count on satisfied members spreading the word.

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          • E Offline
            E Offline
            edmundo
            wrote last edited by
            #14

            Sorry about the misunderstanding, it's not the agent I have a problem with. It's the mini display in the picture that is not showing a gateway

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            • E Offline
              E Offline
              edmundo
              wrote last edited by
              #15

              I thought this was a standalone unit. If this display is attached to an agent, how do I find it

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              • E Offline
                E Offline
                edmundo
                wrote last edited by
                #16

                The only agent ID I have is 131274, which I thought was only attached to my yellow box. But you are saying this display is only showing me the information from the yellow box

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                • ISPtracker_SupportI Offline
                  ISPtracker_SupportI Offline
                  ISPtracker_Support
                  wrote last edited by
                  #17

                  Yes, that is what I've been explaining :).

                  The display is associated with an agent. It shows short versions of the information that your agent (131274) logs for you.

                  The display alone is not an agent, it is only a display, meant to be used without needing a PC. Meaning, it's for convenience, you don't have to check your dashboard all the time, the display gives you notifications of what's going on.

                  When you see something interesting, that's when you go to your dashboard to dig in deeper, if you're interested.

                  As for why the GW is not showing, I gave some explanation of possible reason above.

                  Regards,
                  ISP Tracker Support

                  Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                  We count on satisfied members spreading the word.

                  1 Reply Last reply
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                  • E Offline
                    E Offline
                    edmundo
                    wrote last edited by
                    #18

                    Why didn't you just say that! 😂

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                    • ISPtracker_SupportI Offline
                      ISPtracker_SupportI Offline
                      ISPtracker_Support
                      wrote last edited by
                      #19

                      I did but sometimes, text doesn't come across between two people :).
                      Glad we are in sync now.

                      Regards,
                      ISP Tracker Support

                      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                      We count on satisfied members spreading the word.

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                      • E Offline
                        E Offline
                        edmundo
                        wrote last edited by
                        #20

                        Thanks for all your help.

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                        0
                        • ISPtracker_SupportI ISPtracker_Support marked this topic as a question

                        Hello! It looks like you're interested in this conversation, but you don't have an account yet.

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