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Intelligent answers about Internet problems—without digging through raw data.
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email alerts suggestion

Scheduled Pinned Locked Moved ISP Tracker features, agent or service questions
alertsemailoutages
14 Posts 3 Posters 3.6k Views 3 Watching
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  • SBKS
    SBKS
    SBK
    wrote on last edited by
    #4

    In the "Configure Settings" you have the possibility to decide which minimum outage has to be used in the outages graph; for the moment we are not using this parameter to decide when to send an email for the related outage.

    I can suggest such modification and see what happens

    Ed (K.)
    Development Team

    1 Reply Last reply
    0
    • ISPtracker_SupportI
      ISPtracker_SupportI
      ISPtracker_Support
      wrote on last edited by ISPtracker_Support
      #5

      I like that suggestion. The only thing I would also suggest is that the setting be moved to perhaps Notifications so that it's clear the setting affects notifications with some info text also explaining what the setting means.

      Note that even if this does get done, it's important to understand that the raw data will always show all of the data, regardless of the outage setting.

      Regards,
      ISP Tracker Support

      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
      We count on satisfied members spreading the word.

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      0
      • ISPtracker_SupportI
        ISPtracker_SupportI
        ISPtracker_Support
        wrote on last edited by
        #6

        Hi,

        You will now find additional controls in the Notifications page.
        Please try it and let us know if it's fine and if so, we'll close this question.

        Regards,
        ISP Tracker Support

        Search engines favor deep pockets making it difficult to find services like ISP Tracker.
        We count on satisfied members spreading the word.

        1 Reply Last reply
        0
        • P
          P
          pparadis
          wrote on last edited by
          #7

          Looks good however I got 1 hour downtime todays with agent 131314 and I never got any emails.

          SBKS 1 Reply Last reply
          0
          • P pparadis

            Looks good however I got 1 hour downtime todays with agent 131314 and I never got any emails.

            SBKS
            SBKS
            SBK
            wrote on last edited by
            #8

            @pparadis
            Hi I found something that is explaining why you didnt receive any email
            Let me be sure of what I saw, if my investigation is correct you should receive some delayed messages of what was happening

            Ed (K.)
            Development Team

            1 Reply Last reply
            0
            • SBKS
              SBKS
              SBK
              wrote on last edited by
              #9

              Please confirm if you received the delayed messages since this will be a lead for me to fix it permanently
              Waiting for your feedback

              Ed (K.)
              Development Team

              1 Reply Last reply
              0
              • P
                P
                pparadis
                wrote on last edited by
                #10

                I got 2 of them but the 3rd one might be related to alerts getting disabled after the second emails

                1 Reply Last reply
                0
                • P
                  P
                  pparadis
                  wrote on last edited by
                  #11

                  Agent ID 131310 set for 5 minutes however I received a notificstion after 37 seconds outage

                  1 Reply Last reply
                  0
                  • SBKS
                    SBKS
                    SBK
                    wrote on last edited by
                    #12

                    Agent 131310 has a notification setting for +1 seconds which is consistent with the 37 seconds
                    It is agent 131314 that was set to have a +5 minutes notification

                    Ed (K.)
                    Development Team

                    1 Reply Last reply
                    0
                    • P
                      P
                      pparadis
                      wrote on last edited by
                      #13

                      My mistakes, I need another coffee

                      1 Reply Last reply
                      0
                      • SBKS
                        SBKS
                        SBK
                        wrote on last edited by
                        #14

                        LOL
                        All fine, and let me say that thanks to you we were able to identify an error, so please keep up sharing: we need feedback like this

                        Ed (K.)
                        Development Team

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                        0

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