email alerts suggestion

[SBK]

In the "Configure Settings" you have the possibility to decide which minimum outage has to be used in the outages graph; for the moment we are not using this parameter to decide when to send an email for the related outage.

I can suggest such modification and see what happens

[ISPtracker_Support]

I like that suggestion. The only thing I would also suggest is that the setting be moved to perhaps Notifications so that it's clear the setting affects notifications with some info text also explaining what the setting means.

Note that even if this does get done, it's important to understand that the raw data will always show all of the data, regardless of the outage setting.

[ISPtracker_Support]

Hi,

You will now find additional controls in the Notifications page.
Please try it and let us know if it's fine and if so, we'll close this question.

[pparadis]

Looks good however I got 1 hour downtime todays with agent 131314 and I never got any emails.

[SBK]

@pparadis
Hi I found something that is explaining why you didnt receive any email
Let me be sure of what I saw, if my investigation is correct you should receive some delayed messages of what was happening

[SBK]

Please confirm if you received the delayed messages since this will be a lead for me to fix it permanently
Waiting for your feedback

[pparadis]

I got 2 of them but the 3rd one might be related to alerts getting disabled after the second emails

[pparadis]

Agent ID 131310 set for 5 minutes however I received a notificstion after 37 seconds outage

[SBK]

Agent 131310 has a notification setting for +1 seconds which is consistent with the 37 seconds
It is agent 131314 that was set to have a +5 minutes notification

[pparadis]

My mistakes, I need another coffee

[SBK]

LOL
All fine, and let me say that thanks to you we were able to identify an error, so please keep up sharing: we need feedback like this