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email alerts suggestion
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Hi,
There is a setting (Configure/Settings) that gives you control over how long outages should be to be shown but I'm not sure that is tied to notifications.
Let me check into that.
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The main issue I have is that I am getting too many email issues for small outages, the ISP is upgrading, for instance, then I got a 5-second downtime email.
My suggestion would be to add a parameter that will send email alerts after x minutes (user setting) of downtime, so this way we can still look at the dashboard for small outages but instead of having to reset the email every 2-3 days, We could get an email only for downtime that lasts more than 5 minutes.
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In the "Configure Settings" you have the possibility to decide which minimum outage has to be used in the outages graph; for the moment we are not using this parameter to decide when to send an email for the related outage.
I can suggest such modification and see what happens
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I like that suggestion. The only thing I would also suggest is that the setting be moved to perhaps Notifications so that it's clear the setting affects notifications with some info text also explaining what the setting means.
Note that even if this does get done, it's important to understand that the raw data will always show all of the data, regardless of the outage setting.
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Hi,
You will now find additional controls in the Notifications page.
Please try it and let us know if it's fine and if so, we'll close this question. -
Looks good however I got 1 hour downtime todays with agent 131314 and I never got any emails.
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