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No emails received

Scheduled Pinned Locked Moved Solved ISP Tracker features, agent or service questions
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  • I
    I
    Icarus67
    wrote on last edited by
    #1

    After setting up email notifications, I am not receiving any, not even in the spam folder, please help?

    1 Reply Last reply
    1
    • ISPtracker_SupportI
      ISPtracker_SupportI
      ISPtracker_Support
      wrote on last edited by
      #2

      Hi,

      First, I assume you double checked the email you entered in the notifications?

      Second, what is the mail carrier? We've had problems with Apple but nothing else lately.

      Regards,
      ISP Tracker Support

      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
      We count on satisfied members spreading the word.

      I 1 Reply Last reply
      0
      • ISPtracker_SupportI
        ISPtracker_SupportI
        ISPtracker_Support
        wrote on last edited by
        #3

        Sorry I forgot to add this.

        Send an email to noreply@isptracker.com and noreply@unrealmachines.com so that your mail service can know you want email from those servers.

        The problem with email is that too often, when people leave the service, they don't bother to disable their emails in the notifications or other settings and simply flag them as spam on their mail server causing others to lose their notifications.

        Regards,
        ISP Tracker Support

        Search engines favor deep pockets making it difficult to find services like ISP Tracker.
        We count on satisfied members spreading the word.

        I 1 Reply Last reply
        0
        • ISPtracker_SupportI ISPtracker_Support

          Hi,

          First, I assume you double checked the email you entered in the notifications?

          Second, what is the mail carrier? We've had problems with Apple but nothing else lately.

          I
          I
          Icarus67
          wrote on last edited by
          #4

          @ISPtracker_Support Thanks, yes I checked that the email is correct.
          Hotmail

          1 Reply Last reply
          0
          • ISPtracker_SupportI ISPtracker_Support

            Sorry I forgot to add this.

            Send an email to noreply@isptracker.com and noreply@unrealmachines.com so that your mail service can know you want email from those servers.

            The problem with email is that too often, when people leave the service, they don't bother to disable their emails in the notifications or other settings and simply flag them as spam on their mail server causing others to lose their notifications.

            I
            I
            Icarus67
            wrote on last edited by
            #5

            @ISPtracker_Support should I sent empty emails to those 2 addreses?

            1 Reply Last reply
            0
            • I
              I
              Icarus67
              wrote on last edited by
              #6

              Screenshot 2025-10-29 124917.png

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              0
              • ISPtracker_SupportI
                ISPtracker_SupportI
                ISPtracker_Support
                wrote on last edited by
                #7

                That's fine, The error is normal, the point is that your mail service should now see that you want emails from these domains.

                Do you have the agent ID and I'll see if I can force an email to go out. Or, just go to that agent, try changing the email address and see what happens assuming you have another email address you can use.

                Regards,
                ISP Tracker Support

                Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                We count on satisfied members spreading the word.

                1 Reply Last reply
                0
                • I
                  I
                  Icarus67
                  wrote on last edited by
                  #8

                  Agent id 131365

                  1 Reply Last reply
                  0
                  • I
                    I
                    Icarus67
                    wrote on last edited by
                    #9

                    It was working fine when I was using the software agent, since I activated the hardware one it stoped working

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                    0
                    • ISPtracker_SupportI
                      ISPtracker_SupportI
                      ISPtracker_Support
                      wrote on last edited by
                      #10

                      Can you try the test I suggested, changing the email address to see if you get the email. Maybe try another mail service to confirm hotmail is blocking the email which I suspect is what is happening.

                      Regards,
                      ISP Tracker Support

                      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                      We count on satisfied members spreading the word.

                      1 Reply Last reply
                      0
                      • I
                        I
                        Icarus67
                        wrote on last edited by
                        #11

                        Done

                        Screenshot 2025-10-29 131750.png

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                        0
                        • ISPtracker_SupportI
                          ISPtracker_SupportI
                          ISPtracker_Support
                          wrote on last edited by ISPtracker_Support
                          #12

                          Nice, that worked then. I would remove the image since it has your personal email showing publicly but seems it's ok now.

                          Hotmail is likely blocking some of our emails which means the more you flag 'not spam' or send noreply messages, the sooner hotmail will send correctly again.

                          Regards,
                          ISP Tracker Support

                          Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                          We count on satisfied members spreading the word.

                          1 Reply Last reply
                          0
                          • ISPtracker_SupportI ISPtracker_Support marked this topic as a question on
                          • ISPtracker_SupportI
                            ISPtracker_SupportI
                            ISPtracker_Support
                            wrote on last edited by
                            #13

                            Is this solved now?

                            Regards,
                            ISP Tracker Support

                            Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                            We count on satisfied members spreading the word.

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                            0
                            • ISPtracker_SupportI ISPtracker_Support has marked this topic as solved on

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