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Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com
Notice: If you created an account on app.isptracker.com, simply use the same credentials to log into these support forums.

No emails received

Scheduled Pinned Locked Moved Unsolved ISP Tracker features, agent or service questions
notificationsalertsemail
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  • ISPtracker_SupportI Offline
    ISPtracker_SupportI Offline
    ISPtracker_Support
    wrote on last edited by
    #3

    Sorry I forgot to add this.

    Send an email to noreply@isptracker.com and noreply@unrealmachines.com so that your mail service can know you want email from those servers.

    The problem with email is that too often, when people leave the service, they don't bother to disable their emails in the notifications or other settings and simply flag them as spam on their mail server causing others to lose their notifications.

    Regards,
    ISP Tracker Support

    Search engines favor deep pockets making it difficult to find services like ISP Tracker.
    We count on satisfied members spreading the word.

    I 1 Reply Last reply
    0
    • ISPtracker_SupportI ISPtracker_Support

      Hi,

      First, I assume you double checked the email you entered in the notifications?

      Second, what is the mail carrier? We've had problems with Apple but nothing else lately.

      I Offline
      I Offline
      Icarus67
      wrote on last edited by
      #4

      @ISPtracker_Support Thanks, yes I checked that the email is correct.
      Hotmail

      1 Reply Last reply
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      • ISPtracker_SupportI ISPtracker_Support

        Sorry I forgot to add this.

        Send an email to noreply@isptracker.com and noreply@unrealmachines.com so that your mail service can know you want email from those servers.

        The problem with email is that too often, when people leave the service, they don't bother to disable their emails in the notifications or other settings and simply flag them as spam on their mail server causing others to lose their notifications.

        I Offline
        I Offline
        Icarus67
        wrote on last edited by
        #5

        @ISPtracker_Support should I sent empty emails to those 2 addreses?

        1 Reply Last reply
        0
        • I Offline
          I Offline
          Icarus67
          wrote on last edited by
          #6

          Screenshot 2025-10-29 124917.png

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          • ISPtracker_SupportI Offline
            ISPtracker_SupportI Offline
            ISPtracker_Support
            wrote on last edited by
            #7

            That's fine, The error is normal, the point is that your mail service should now see that you want emails from these domains.

            Do you have the agent ID and I'll see if I can force an email to go out. Or, just go to that agent, try changing the email address and see what happens assuming you have another email address you can use.

            Regards,
            ISP Tracker Support

            Search engines favor deep pockets making it difficult to find services like ISP Tracker.
            We count on satisfied members spreading the word.

            1 Reply Last reply
            0
            • I Offline
              I Offline
              Icarus67
              wrote on last edited by
              #8

              Agent id 131365

              1 Reply Last reply
              0
              • I Offline
                I Offline
                Icarus67
                wrote on last edited by
                #9

                It was working fine when I was using the software agent, since I activated the hardware one it stoped working

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                • ISPtracker_SupportI Offline
                  ISPtracker_SupportI Offline
                  ISPtracker_Support
                  wrote on last edited by
                  #10

                  Can you try the test I suggested, changing the email address to see if you get the email. Maybe try another mail service to confirm hotmail is blocking the email which I suspect is what is happening.

                  Regards,
                  ISP Tracker Support

                  Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                  We count on satisfied members spreading the word.

                  1 Reply Last reply
                  0
                  • I Offline
                    I Offline
                    Icarus67
                    wrote on last edited by
                    #11

                    Done

                    Screenshot 2025-10-29 131750.png

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                    • ISPtracker_SupportI Offline
                      ISPtracker_SupportI Offline
                      ISPtracker_Support
                      wrote on last edited by
                      #12

                      Nice, that worked then. I would remove the image since it has your personal email showing publicly but seems it's ok now. Hotmail is likely blocking some of our emails which means the more you say not spam or send noreply messages, the sooner hotmail will send correctly again.

                      Regards,
                      ISP Tracker Support

                      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                      We count on satisfied members spreading the word.

                      1 Reply Last reply
                      0
                      • ISPtracker_SupportI ISPtracker_Support marked this topic as a question on
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