Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Skins
  • Light
  • Brite
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Monitor your Internet service and provider

Information and Support

  1. Home
  2. Categories
  3. Support forums
  4. OutagesIO features, agent or service questions
  5. Hardware agent has been abandoned and cannot get back to Online
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com
Notice: If you created an account on app.outagesio.com or app.isptracker.com, simply use the same credentials to log in here.

Hardware agent has been abandoned and cannot get back to Online

Scheduled Pinned Locked Moved Unsolved OutagesIO features, agent or service questions
hardwareabandonedagent
22 Posts 3 Posters 773 Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • M Offline
    M Offline
    markl
    wrote on last edited by
    #12

    Sure we can do that. Let me know how to proceed.

    1 Reply Last reply
    0
    • ISPtracker_SupportI Offline
      ISPtracker_SupportI Offline
      ISPtracker_Support
      wrote on last edited by
      #13

      We just have to set a time to meet in chat and you have a PC/Laptop ready to go and know how to change it's IP. Today some time, maybe four or five hours from now.

      Regards,
      ISP Tracker Support

      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
      We count on satisfied members spreading the word.

      1 Reply Last reply
      0
      • ISPtracker_SupportI Offline
        ISPtracker_SupportI Offline
        ISPtracker_Support
        wrote on last edited by
        #14

        Try to let me know ASAP so I can plan this with you otherwise, it will have to be in two days as I am travelling tomorrow.

        Regards,
        ISP Tracker Support

        Search engines favor deep pockets making it difficult to find services like ISP Tracker.
        We count on satisfied members spreading the word.

        1 Reply Last reply
        0
        • M Offline
          M Offline
          markl
          wrote on last edited by
          #15

          We can do it right now.

          1 Reply Last reply
          0
          • M Offline
            M Offline
            markl
            wrote on last edited by
            #16

            I'll be available up to 4pm EST.

            1 Reply Last reply
            0
            • ISPtracker_SupportI Offline
              ISPtracker_SupportI Offline
              ISPtracker_Support
              wrote on last edited by
              #17

              I'm in chat right now, waiting for you :).

              Regards,
              ISP Tracker Support

              Search engines favor deep pockets making it difficult to find services like ISP Tracker.
              We count on satisfied members spreading the word.

              1 Reply Last reply
              0
              • ISPtracker_SupportI Offline
                ISPtracker_SupportI Offline
                ISPtracker_Support
                wrote on last edited by
                #18

                Please let us know when we can close this question if the problem is solved.

                Regards,
                ISP Tracker Support

                Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                We count on satisfied members spreading the word.

                1 Reply Last reply
                0
                • M Offline
                  M Offline
                  markl
                  wrote on last edited by
                  #19

                  Looks like the hardware is toast. I tried updating the firmware again, but it still only has 1 light even after connecting. can you transfer its subscription to my other agent (128666)?

                  1 Reply Last reply
                  0
                  • ISPtracker_SupportI Offline
                    ISPtracker_SupportI Offline
                    ISPtracker_Support
                    wrote on last edited by ISPtracker_Support
                    #20

                    If you want to send it back, we can look at it. I'm 100% sure it is not broken but its configuration seems to have been damaged. We can fix it and send it back if you like.

                    I'm not sure that we can move a sub from one to another because then we'll have a mismatch in sub IDs on paypal and won't know which one to cancel when you're wanting to do that. I'll ask the dev.

                    Regards,
                    ISP Tracker Support

                    Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                    We count on satisfied members spreading the word.

                    1 Reply Last reply
                    0
                    • M Offline
                      M Offline
                      markl
                      wrote on last edited by
                      #21

                      how about giving you a remote SSH access?

                      1 Reply Last reply
                      0
                      • ISPtracker_SupportI Offline
                        ISPtracker_SupportI Offline
                        ISPtracker_Support
                        wrote on last edited by ISPtracker_Support
                        #22

                        Yes, that would work but we have to do that in chat please. I'll go ping you there.

                        Regards,
                        ISP Tracker Support

                        Search engines favor deep pockets making it difficult to find services like ISP Tracker.
                        We count on satisfied members spreading the word.

                        1 Reply Last reply
                        0
                        Reply
                        • Reply as topic
                        Log in to reply
                        • Oldest to Newest
                        • Newest to Oldest
                        • Most Votes


                        • Login

                        • Don't have an account? Register

                        • Login or register to search.
                        • First post
                          Last post
                        0
                        • Categories
                        • Recent
                        • Tags
                        • Popular
                        • Users
                        • Groups