Agent going into the status of 'Disconnected' when I have not turned off my PC

[ISPtracker_Support]

That's the outage I saw also but it might have happened just before the problem was found.

I guess you've not looked at the extra things you have in Extended :).

If you look at the Historical menu, you'll find all of the events in there. You can even download some of the data then format it and combine it in any way that suits your needs using excel or something else.

Indeed, there could be something that is slowly failing, causing many short outages or disconnections.

Could be a cable, power supply, an interface, but keep in mind, it's always possible that it's just a tiny configuration issue too.

For example, sometimes a firewall with an upstream DHCP might show that it knows what its gateway is but might lose it at times causing short outages. Configuring a static GW might help.

I know this is not your situation so just sharing how tiny things can be hard to find and not so obvious sometimes.

[ISPtracker_Support]

I see an outage that is more recent. Did you set and get the notification/s for outages?

[LTMiniard]

@OutagesIO_Support I got a Disconnected agent both via email and on my Dashboard, but no Outage on either one. Last outages were at 07:43:33 and 07:44:29 this morning. Outages are the only thing I'm not getting via email and Dashboard.

[ISPtracker_Support]

Thanks for the update. Very odd problem. We'll look deeper. Please let us know when you do start getting those as we work some more on it.

[ISPtracker_Support]

Just an update.

From the investigations, it seems that the outages notification email may have accidentally been removed quite a long time ago, maybe as far back as 2021.

It's odd there have not been more complaints.
All other notifications appear to be there.

Of course, if that is the case, that will be re-added.

[ISPtracker_Support]

Just as an update on our side, we're working on it.
Hoping it will be fixed this coming week.

Turns out, it's a ton of coding because a lot of things were built around it after it somehow got lost in the code.

[ISPtracker_Support]

Alright, we seem to have it or on the right track.
Please let us know if you're now seeing your outages emails.

[LTMiniard]

@OutagesIO_Support ping tpw.outages.io is dead as of about 15:50:00 today

[ISPtracker_Support]

Strangely, we see tons of traffic to that one.
I'll have this looked into right away to see if some agents got their targets (what we call those) changed.

[ISPtracker_Support]

@LTMiniard said in Agent going into the status of 'Disconnected' when I have not turned off my PC:

@OutagesIO_Support ping tpw.outages.io is dead as of about 15:50:00 today

BTW, since, or when you checked?

[ISPtracker_Support]

BTW, you might be able to check for outage emails by forcing an outage such as disconnecting the router from the lan assuming the client is on the LAN and not on the router directly when tested.

[ISPtracker_Support]

It looks like the outage emails aren't working right yet.
The problem is they were lost quite some time back and trying to re-integrate this is a huge job.

We may have to disable them as we continue working on this. They should be working correctly soon.

[LTMiniard]

@OutagesIO_Support In an effort to find out why I'm have so many intermittent outages I've activated a new agent on my laptop that is connected via WiFi to the same router I'm using on this agent. This agent is listed as Extended, but the new agent is listed as Community and cannot have Notifications enabled (they are greyed out) or check Historical to compare each agents' events to see if they occur on both at the same time. Can you help? The new agent is 130203. If you any more info just let me know. This would help narrow it down to "is it the modem or something else."

[LTMiniard]

@OutagesIO_Support One thing I've already noticed is that on this Agent, 130142, there is a blank space on the Pings graph from about 06:27:16 to 06:29:19 but on Agent130203 there is no gap. Is that significant?

[ISPtracker_Support]

@LTMiniard FYI, comparing a wife connected agent and a wired one will usually not show the same results. Mostly because wifi tends to be a bit more unreliable.

In fact, installing two agents at the same location usually leads to slightly different results as well once you get past the provider.

I think people often do not understand that we're not trying to monitor the entire Internet, we're only trying to monitor the local provider. That's the important data.

[ISPtracker_Support]

@LTMiniard Every now and then there will be inconsistencies between devices. Any two devices connecting to the same location over the Internet could actually take two slightly different paths to get there. Who knows what's going on across all of the networks a path takes to get somewhere.

Again, the main thing we're trying to do with OutagesIO is to monitor the local Internet provider, those are the more important things.

Unfortunately, I cannot know what caused that other than maybe it was related to the other thing that happened yesterday with the target.

It's even possible it's related to this outage email problem we've been working on non stop. That has turned into a huge job and still working on it.

[LTMiniard]

@OutagesIO_Support Thanks for the prompt reply and allowing Agent 130203 to monitor Notifications and History. Also, you guys are really doing a good job. Hope I'm not being too much of a bother. This has been a very enlightening interesting exercise. Excellent Tech Support.

[ISPtracker_Support]

Thanks, we appreciate that.

The main issue is that our lead dev is suddenly unavailable. We are left in a position that is very difficult and urgent. We hope he is back soon but trying to solve problems in the meantime of course.

It's quite the task for non lead developers to jump into a huge and complicated app like this to try and understand what they need to do without breaking anything. It also takes a lot of time to investigate.

But yes, we're working on it and it's been an exhausting non stop effort. The outage emails are probably the most important of all.

[ISPtracker_Support]

Can you let us know if you receive an outage email. We have it working internally but need to hear from members to know if it's all good now.

You might be able to force an outage by disconnecting your provider from the router.

If you have your own firewall, then just disconnecting that from your router should cause an outage depending on how your network is configured.

[LTMiniard]

@OutagesIO_Support Congratulations!!! Success. I disconnected the cable from the router twice and got emails both times. Thanks for all of y'alls hard work and efforts. Keep up the good work.