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RAS Trial Feedback
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@SBK Hi,
Can you help me on my RAS. I tried disconnecting it and reconnecting yesterday, and until now, it is still configuring.
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@OutagesIO_Support
Hi,Yes your assumptions are right, I did not reset the agent physically, I just disconnected the RAS, and reconnect again.
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Hi Mark,
Here is what we found.
We set up an identical hardware device using your RAS credentials and everything worked as it should.
We then did the same thing from another remote network and that also worked.
This tells us that what is happening is that if you moved the agent, then that location has different settings on the local firewall.
If you've not moved the agent, then something changed on your local firewall.There is only one port involved in getting RAS to work but for some reason, it seems to have been blocked on your end since your last test.
Someone will be in touch.
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Hi Mark,
Here is what we found.
We set up an identical hardware device using your RAS credentials and everything worked as it should.
We then did the same thing from another remote network and that also worked.
This tells us that what is happening is that if you moved the agent, then that location has different settings on the local firewall.
If you've not moved the agent, then something changed on your local firewall.There is only one port involved in getting RAS to work but for some reason, it seems to have been blocked on your end since your last test.
Someone will be in touch.
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@OutagesIO_Support Hi,
Oh yes, I remember I moved the agent on another network. So now I restarted the agent. Do I need to reset it?
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Hi Mark,
Is there a chance we get into a zoom call so i can follow what is happening at your site
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Hi Mark,
Just let me know a time-frame (starting from tomorrow) and I will setup the meeting in zoom so we can go thru all of it
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