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  5. SOLVED: Cannot activate hardware agent

SOLVED: Cannot activate hardware agent

Scheduled Pinned Locked Moved ISP Tracker features, agent or service questions
hardware agentactivatewindows
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  • M
    M
    markl
    wrote on last edited by ISPtracker_Support
    #1

    Hi,

    I have tried activating the hardware agent since yesterday, but unfortunately it can't. I connected it to a router connected to the internet, and I can see it gets an IP address. But when I try to activate it, the site says it is offline. Please help.

    4b240ebb-7438-4388-be2d-800ac8c7df13-image.png

    ISPtracker_SupportI 1 Reply Last reply
    0
    • M markl

      Hi,

      I have tried activating the hardware agent since yesterday, but unfortunately it can't. I connected it to a router connected to the internet, and I can see it gets an IP address. But when I try to activate it, the site says it is offline. Please help.

      4b240ebb-7438-4388-be2d-800ac8c7df13-image.png

      ISPtracker_SupportI
      ISPtracker_SupportI
      ISPtracker_Support
      wrote on last edited by ISPtracker_Support
      #2

      Hi,

      You just need to make sure it is connected first, then you can activate it.
      Connect it, power it up, wait a few minutes then go ahead and activate.
      Let us know how that goes.

      Regards,
      ISP Tracker Support

      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
      We count on satisfied members spreading the word.

      M 1 Reply Last reply
      0
      • ISPtracker_SupportI ISPtracker_Support

        Hi,

        You just need to make sure it is connected first, then you can activate it.
        Connect it, power it up, wait a few minutes then go ahead and activate.
        Let us know how that goes.

        M
        M
        markl
        wrote on last edited by
        #3

        @outagesio_support Hi. After trying again today, it's working now.

        Thanks.

        ISPtracker_SupportI 1 Reply Last reply
        1
        • M markl

          @outagesio_support Hi. After trying again today, it's working now.

          Thanks.

          ISPtracker_SupportI
          ISPtracker_SupportI
          ISPtracker_Support
          wrote on last edited by
          #4

          Sorry it took so long to reply. For what ever reason, no notification was sent about this post. We'll look into that.

          Regards,
          ISP Tracker Support

          Search engines favor deep pockets making it difficult to find services like ISP Tracker.
          We count on satisfied members spreading the word.

          1 Reply Last reply
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