Cancel Account
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I have been trying to contact anyone at Outages.io to cancel my account. No one has responded to my calls, emails, or messages. This is my last resort.
My account was charged $48 erroneously on October 24, somehow using my wife's PayPal account (I have no idea how). I would like this charge reversed and my account cancelled.
The device associated with the account is 129222, account name cmusciano.
Can someone please reply to this post and help me accomplish this?
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Hi,
I'm sorry no one saw this post. I'm not sure why but this site doesn't always send the notifications.
OutagesIO was integrated into ISP Tracker quite some time ago but all communications to that domain remain intact and forwarded. We did receive your voice mail but it took a while to get to it as we've been overwhelmed with work. I looked for an email but found none for your last name.
Your account was not erroneously charged, you simply didn't cancel before the next billing. Members must maintain their own subscriptions because we do not have access to your Paypal account to cancel.
I'm sure we can refund if you can email support@isptracker.com with the above details please.
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I looked into this more and it seems you started a dispute. We tried refunding but Paypal does not allow any movement once a dispute is started. We'll have to wait until Paypal makes its decision.
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