Yellow box not reporting

[edmundo]

Everything looks ok, except I don't see any historical information

[SBK]

Is there any change that occurred to your network in the last 48h?
Did you change provider or network equipment ?

There is something strange that is happening and I am trying to troubleshoot it but no clear feedback so far

Still working on it

[edmundo]

Hi there, I haven't changed any of my equipment. It looks like the 19th was the last report. I have restarted it and reset it.

[edmundo]

The device is plugged directly into a TP-Link Gateway ER7206 v2.20. I can try the eero mesh router

[SBK]

If you could try that change and inform here I am tracing your agent to see if there is a difference

[SBK]

I am also evaluating to send you a pre-release we are still testing now to see if that is solving your specific problem

First I need to see if something change if you move it to the mesh router

[edmundo]

Ok, it has been changed over.

[ISPtracker_Support]

Hi Edmundo,

Based on your report, we did find an anomaly that seems to be affecting some agents or more specifically, some providers.

It has to do with providers starting to use a new method of routing packets to different networks.
Anyhow, we've been testing a way to handle this and think we have a solution now.

Please give us a little more time and we'll automatically roll it out to your hardware agent and see if that solves the issues you're seeing. I'll update this as soon as we see the result, today hopefully.

[SBK]

Edmundo
Would you please confirm that all is fine now from your point of view ?

[edmundo]

Hi there, all looks good, thanks.

[ISPtracker_Support]

Thank you.