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Monitor your Internet service and provider

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  5. Purchased extended reporting but reporting showing as basic
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com
Notice: If you created an account on app.outagesio.com or app.isptracker.com, simply use the same credentials to log in here.

Purchased extended reporting but reporting showing as basic

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
extended leveldashboardreporting
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  • N Offline
    N Offline
    nwicks
    wrote on last edited by
    #1

    Hi - I just installed my hardware device. I had purchased the extended reporting for 1 year package, however, my account is only showing basic reporting.

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    • ISPtracker_SupportI Offline
      ISPtracker_SupportI Offline
      ISPtracker_Support
      wrote on last edited by
      #2

      Hi,

      We are investigating what could have happened here, human error or something in the logic that removed the package.

      We have re-added the package and your agent is fine now, starting sub as of today.

      Thank you for letting us know and for using ISP Tracker.

      Regards,
      ISP Tracker Support

      Search engines favor deep pockets making it difficult to find services like ISP Tracker.
      We count on satisfied members spreading the word.

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      • ISPtracker_SupportI ISPtracker_Support marked this topic as a question on
      • ISPtracker_SupportI ISPtracker_Support has marked this topic as solved on
      • N Offline
        N Offline
        nwicks
        wrote on last edited by
        #3

        Thank you!

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