No wifi config option on wifi device

[ISPtracker_Support]

This sounds like a bug or something that development should look at. I'll mention this post and you should have a reply asap.

[SBK]

Can you please manually power cycle the agent so I can debug the communication from here ?

[MaretIT]

Hello Ed,

I just power cycled the device. Let me know if there's anything else I should do.

Thanks...

Stephan

[ISPtracker_Support]

Timing :). Ed will be back in around two hours.
If it's 131162 , I still see it in status rebooting.
It did communicate then stopped seconds later.

When Ed is back, he will try to get into a live chat with you so that you can solve this together since working in real time together will help more than messaging/posts.

[ISPtracker_Support]

BTW, be sure to connect the wired Ethernet back to the LAN port on the agent then power cycle it again.

We disabled wi-fi for now to see if that will get your agent back up as a first step. Then we can figure out why the wi-fi is not working.

We doubled checked agents here and all work so what ever the problem is, it's something small.

[MaretIT]

ok. ethernet is now connected and just power cycled it again. I will be leaving around 4pm EST today.

[SBK]

This is the IP that the agents gets when in wireless mode

[SBK]

It is strange, I see the same IP address both with wired and wifi connection
Can you confirm it is this way ???

[MaretIT]

I'm not sure what you mean exactly. What would you like me to confirm?

[SBK]

From here we can see that the agent is stopping the wired and activating the wireless, just wondering if something else is happening at your site.
I thought the wireless provider was different from the wired, but just my assumption

[MaretIT]

I see. No. We have just one provider, Cogent. We did configure that device for wireless and it remained active for a while after we initially configured it, but then went into the "rebooting" mode.

[SBK]

Did you leave also the wired connection or just removed it ???

[SBK]

Let me know when you are back tomorrow and we try to continue from here or better from the chat

[MaretIT]

I actually won't be back until Monday (December 1st). Can we plan a time now for that day?

[SBK]

Sure, just let me know a convenient time for you

[MaretIT]

Hello,

Would you be able to arrange a chat for some time tomorrow? What times might you be available?

Best regards,

Stephan

[SBK]

10am EST tomorrow could be ok for you ?

[MaretIT]

Yes. That sounds good. Thank you. Would we be able to have a Zoom or Teams meeting?

[SBK]

Yes sure

[MaretIT]

Good morning. Will you be providing a link for the meeting?