membership / purchases do not show the hardware agent nor my year subscription

[dltwyman]

https://app.outagesio.com/user/membership purchases do not show the hardware agent I bought and installed nor my year subscription . dashboard is there , and shows "extended" and seems to be working.

I purchased it through my account online. Should I be worried about this ? thank you dt

agent id 129276

[ISPtracker_Support]

Hi,

Seems you found something we have to look into.
Report upgrades are done on the application site (app.outagesio.com) but hardware purchases are done on the www.outagesio.com site.

On the www, we use a paypal software package that allows us to automatically calculate the shipping but that code doesn't work and is not available on the app software that we're using.

Thanks for pointing this out. I'll bring it up as something we need to add when a hardware agent is prepared for shipping.

Thank you for using OutagesIO and hope it helps you find the problems you might be experiencing.

[jwladd]

I have the same question.

[ISPtracker_Support]

Hi,

When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

Once you activate the agent, the Extended reports will start.

I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.