Information and Support

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  Is my outage inside or out?
  S SBK

  Keep us posted if you see something else that sounds "weird"

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  I was testing an exception
  Sorry for not informing!
  It has been fixed now
  Please confirm

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Device hostname
  S SBK

  Do I have to consider this thread closed?

  ISP Tracker features, agent or service questions hostname staticip dhcp

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  Is my outage inside or out?
  S SBK

  Then the first ISP hop is and must be 142.254.184.109 which is how it shows up now

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  said in Is my outage inside or out?:

  The weird thing is that for some reason the IP 142.254.184.109 has been considered part of your network while definitely it is not.
  I am overriding that hop to be part of the ISP network to be sure that next outages will be associated correctly but at the same time I am opening an internal ticket to check why this has happened to your agent

  I also have an answer for this

  If you take a look at the hops
  
  you will see that exactly THAT hop 142.254.184.109 has no ASN number/org this is something that can happen when portion of networks were before owned by a different provider (same could happen when the same company is assigned different ASN like 20001 and 7843 both belonging to Charter Communications)

  So thank you for highlighting this exception!

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  Now it seems better, as far as I can see

  

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  I was still redacting my answer and stumbled on the hops assignment...

  
  The above image shows the outages recorded at your site and you can see that both 192.168.111.1 and 142.254.184.109 are identified as triggering the outage

  My question is are these two IP the LAN and the WAN interface of you ISP router ?
  Or the private one is your router and the public one is the ISP?

  In any case, as I mentioned above the Affected network is wrong when the 142.254.184.109 is "responsible" of the outage

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  I am assuming that ID 129695 is the agent since your your traceroute is almost identical to the hops we have for it.

  

  The weird thing is that for some reason the IP 142.254.184.109 has been considered part of your network while definitely it is not.
  I am overriding that hop to be part of the ISP network to be sure that next outages will be associated correctly but at the same time I am opening an internal ticket to check why this has happened to your agent

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  It seems we are talking of the agent ID 129695 in San Diego, can you please confirm?

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent

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  Is my outage inside or out?
  S SBK

  HI, let me take a look to understand what is happening and will get back to you asap

  ISP Tracker features, agent or service questions internal vs ext cablemodem intermittent