Forum wide moderators
Hi, sorry for the long response. The site does not always send notifications of posts and it's something we keep seeing randomly.
Those only remain in your agents list as historical, they aren't of any use other than informational.
I removed them for you just the same.
I tried to replicate your installation and what I see is that Speed Tests are coming in correctly.
I also saw that last time the speed test went thru was on July 25 at 3am
Can you give me some details of if something has changed around that time in your connectivity since pings are coming in without any trouble and also hops are which means there are no limitations at your site.
One last thing did you also try to reboot the PC where this agent has been installed?
Please confirm that now it is ok
It seems there was an error in the calculation when speed are beyond 1Giga
Would you please try again to confirm I found the reason of the summaries not enabled for your account ?
Hi Patrick,
I don't see what you are saying so let's review together this possible strange behavior.
What was happening when you opened this thread was an exception since there was a problem in our internal load balancer.
If you still experience some missing pings they are a symptom that some connectivity issue still happens but is not an IP related outage: this is exactly the reason why we added the "inactive notification" just to be sure we can "trap" these anomalies.
What I see is exactly that, unless I am missing something else which I kindly ask you to highlight
Just for the records this is the graph of the last 24 hours
Hi,
If you check now, it seems to be ok.
Thanks to your post, we were able to find a problem with our load balancing that was causing some incoming data to be lost. This is fixed now.
We appreciate your taking the time to bring this up. Our biggest challenge is members not bothering to report problems that we might not be aware of.
No matter how much testing we do, there are things that simply don't show up while testing and we hope members will let us know so we can fix them.
Should be fine now, please confirm.
By the way, it's important to note that there is a difference between disconnections and IP outages. Short, non IP outages cannot be detected in terms of where the problem is because it's not IP based. It means it's a cable, signal levels, dying interface, ISP cable plant problems, countless possible things but not IP related.
Hi,
We're looking into this so that we can answer.
Thanks for letting us know about this and sharing the ID right away.
We'll update as soon as we've tested.
I'm not sure what you mean by 'give us the ability to use our own mail server'? I don't see how that would be possible as it would require a lot of configurations between the application and our own mail services.
We came up with the limit of three emails before a reset after many years of monitoring the results of changing those and it has to remain at 3 unless there is a very compelling reason to change it.
The point of the service is to help solve Internet issues which implies that someone monitoring is going to be checking when they get emails therefore, there is no point in constantly sending more and more emails about the same problem.
