Information and Support

Posts

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  email alerts
  I ISPtracker_Support

  After talking about it, we cannot take the chance of raising the number of emails because email sites will block us every time there is a huge outage with lots of emails being sent at the same time. This is why we limit the emails.

  That said, we've decided to re-design our SMS option so that all members can use that to receive notifications. Currently, only organizations that monitor dozens to thousands of locations get this by default so we have to review how we can do this for regular members.

  It will be announced as soon as it becomes available, possibly days to a week or so.

  OutagesIO features, agent or service questions email alerts notifications

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  Outages only happening after work hours
  S SBK

  Before that do you have windows machine at the same location and using wifi that we can use to run the wifi monitoring so we have some data about this ?

  OutagesIO features, agent or service questions outage after hours traffic

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  Outages only happening after work hours
  S SBK

  Yes, every time the agents reboots (this happens at least once a day to check updates) it is taking as a default the LAN connection and then resets the connectivity to the desired configuration.

  So if the outages are showing only in Wireless mode and they are depending on a "tweak" I will need to understand that more: if you cannot share here the details we have to organize a chat for next week so someone of us can help in troubleshooting.

  OutagesIO features, agent or service questions outage after hours traffic

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  Certificate Expiration
  I ISPtracker_Support

  @Custom-Software Thank you very much for taking the time to let us know this. Every now and then, a certificate can be overlooked, especially when automated updates fail for any reason.

  OutagesIO features, agent or service questions agent agent id agentsetup

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  email alerts
  I ISPtracker_Support

  While Ed looks into this, another problem is that we actually need members to log in regularly in case there are notices, updates, important changes. It is nearly impossible for us to get feedback from people and many never log in again once they set up email alerts.

  We also must be careful of sending too many emails as that also gets our domains blocked by email providers.

  We've had many conversations about this in our meetings and we are all a little nervous about automating emails to prevent anyone from missing any.

  OutagesIO features, agent or service questions email alerts notifications

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  Outages only happening after work hours
  S SBK

  So just be sure ...
  ...if the agent is connected via LAN into the Aruba switch no disconnections show up (please confirm)
  ...but if the agent is connected via WIFI (only wifi or also wired?) then the disconnections appear

  And last but not least you made some changes into the AP and those changes triggered an "only night strange behavior"

  Is this correct??

  OutagesIO features, agent or service questions outage after hours traffic

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  Certificate Expiration
  S SBK

  OK, good.
  Sorry for not being able to answer before :-(

  OutagesIO features, agent or service questions agent agent id agentsetup

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  Outages only happening after work hours
  S SBK

  Something is definitely weird if I look at the last week where outages seem to be focusing only in the "not office hours" but...
  If you change the time selector to a higher period you will see that before this was happening all the time including office hours.

  In any case the amount of tiny outages in your main line is high

  Would you mind explain me (without details that should not be shown here!) the way the agent is connected to your network and how the internet is provided?
  I am asking since it seems the agent is on a port directly to the router/modem that gives you internet connectivity.

  OutagesIO features, agent or service questions outage after hours traffic

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  email alerts
  S SBK

  This is weird, since you have an extended package and this should raise the max notifications to 10 each time
  Let me dig into this just to be sure there is no bug on our side.
  Will get back to you ASAP

  OutagesIO features, agent or service questions email alerts notifications

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  Outage data not current
  S SBK

  As far as I can see there has not been any Internet outages otherwise they will appear listed.
  There are other reason why you could experience a missing internet connectivity but no internet outage is recorded like for instance coaxial cables issues or fiber optic malfunctioning, wifi connectivity

  Can you please identify a specific moment in time in the past 30 days or from now on where you are experiencing a missing Internet connectivity but the agent doesn't "recognize" it as an internet outage?

  OutagesIO features, agent or service questions agent outage display data