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ISPtracker_Support

Thanks for the input.

The flashing is not related to the agent. The display has its own basic monitoring built in to show what's going on in real time.

For example, if there is an IP outage (not inactive or disconnected), the border will flash red.

The display does not know if it's the ISP or your local network but if there was an IP outage, your agent will catch that and send the result to the display.

So it's kind of a double detection thing that's going on. The display does get a version of any alerts you'd get in the app but it also has its own local basic monitoring.

It's possible that it might be too sensitive. The timings are shown in the help page under Display. We're looking at how we might be able to give users controls but also concerned as I mentioned above that users might not set that right, causing them to think things aren't working right.

ISPtracker_Support

Hi,

Still waiting for some input from you so that we can look at this. We're not really sure which flashing you're speaking of at the moment so really don't know how to help without more feedback please.

ISPtracker_Support

Hi,

Can you give us a little more feedback so we can come up with some ideas that might work. The whole point of the flashing is to get attention to potential problems or to simply know what's going on.

If your display is flashing a lot, it also means there may be some potential problems on your local network.

Maybe we need to give some kind of controls to the display owners that allow them to change those settings.

My concern with that would be that when we give too many controls, some non technical users sometimes get into trouble adjusting things in the wrong way, causing problems. That sometimes leads to them blaming the service for not working when it's really just their settings.

SBK

Any news on this?

SBK

LOL
All fine, and let me say that thanks to you we were able to identify an error, so please keep up sharing: we need feedback like this

SBK

Agent 131310 has a notification setting for +1 seconds which is consistent with the 37 seconds
It is agent 131314 that was set to have a +5 minutes notification

ISPtracker_Support

Here are the details about the flashing.

How often it checks and when it changes

The display tests your connection roughly every 5 seconds.

If your router or both DNS checks stop responding on these tests, the border turns red and blinks.

If everything responds but the numbers in the top bar rise above about 150 ms, the display treats that as slower than normal and may show a yellow, blinking border.

If numbers climb past about 300 ms, the top bar values turn orange and the border keeps blinking until things speed up again.

When several checks in a row look normal again, the border returns to a solid green state.

If Wi-Fi looks fine but the display cannot talk to your ISP Tracker service for around 15 seconds, it will also show a red, blinking border until contact is restored.

If I may ask, what is it about the flashing that you do not like since the point of the device is to give you a visual of what's happening with the connection.

SBK

Please confirm if you received the delayed messages since this will be a lead for me to fix it permanently
Waiting for your feedback

SBK

@pparadis
Hi I found something that is explaining why you didnt receive any email
Let me be sure of what I saw, if my investigation is correct you should receive some delayed messages of what was happening

ISPtracker_Support

Hi,

The flashing is related to one of three things.
Slowdowns, local gateway becoming unresponsive or unreachable and ISP down. This is just a local, basic monitoring that the mini display does.

Your agent is monitoring everything and the mini display agent is meant to most of those those events.

The timings could be changed or fine tuned but it would have to be with more input because it would affect all mini displays.

The best thing would be to keep it as it is because it's mainly an early warning method of knowing if there are some connectivity issues locally.

If you take a look at the help page (Display) in your dashboard, the timings should be explained there.

Let us know your thoughts after taking a look please.

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