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  • Not getting Gateway
    ISPtracker_SupportI ISPtracker_Support
    ISP Tracker features, agent or service questions display gateway tracker

    So your hardware agent gets the gateway but your display agent does not.

    The agent is much more powerful than the display logic is. The display was not really meant to do any monitoring of its own but it ended up included because it seemed to work, at least in all the testing we had done.
    The display does not have anywhere near the capabilities of the agent, it's rudimentary, basic local monitoring only. That said, there is something about gateway detection that is too sensitive. It likely does find the gateway but something sets it off to alert that it cannot reach it.

    As I mentioned, we'll have to do some testing in the coming weeks to see if it's something we can resolve. At least I have one here that is doing the same thing which is a good lead to work from.


  • Not getting Gateway
    ISPtracker_SupportI ISPtracker_Support
    ISP Tracker features, agent or service questions display gateway tracker

    Can you let me know which agent ID this is associated to please so I can get some needed info.


  • Not getting Gateway
    ISPtracker_SupportI ISPtracker_Support
    ISP Tracker features, agent or service questions display gateway tracker

    Hi,

    The other designs were in the works long before the tiny display. We tested it for months before making it available but of course, something always shows up once something is in the field.

    As I understand it, we could update your device from remote to see if we could solve this issue you're seeing but it's not 100% clear what the cause is, which is why we asked for more info above.
    It's actually working as it should but maybe the code is slightly too sensitive for certain setups.

    I just happen to have one so connected it to my own network and see the same thing as you do.
    Mind you, mine is probably more annoying because it has more things flashing.

    flashing-red-tiny-display.gif

    Let me see what I can get tested on this in the next few weeks. As I'm sure you've seen, we've got our days filled with many service changes which leaves us with little time to revisit some things in a reasonable amount of time, but I'll see what I can get done.

    Also, if you can respond to our questions above, that might help.


  • Desktop Internet Monitoring Display — See Your Connection at a Glance
    ISPtracker_SupportI ISPtracker_Support
    Desktop displays support live internet monitoring desktop display

    Hi,

    You posted about the flashing in another thread. We responded but have not heard back from you.
    It is not trying to connect to your gateway, it actually cannot confirm it so keeps flashing.
    Check your post please so we can figure out what can be done.
    https://support.isptracker.com/topic/378/not-getting-gateway/

    The earlier display device you purchased was discontinued because it was a very early version and we've since been building completely different devices.


  • Is the free/community version still available?
    ISPtracker_SupportI ISPtracker_Support
    ISP Tracker features, agent or service questions free community dashboard

    It's now 2026 and we again have a free version if you'd like to check. A lot has changed since then which you'll notice when you log in.


  • ISP Tracker, New and Coming Soon 9/30/2026
    K KelAuth
    Updates, release notes and new features internet troubleshooting internet connection monitoring network performance analysis analysis

    We’re making it easier to understand your monitoring results, see what needs attention, and decide where to look first. Here’s what’s available now and what we’re working on next.

    ISP Tracker Questions — Available Now

    You no longer have to dig through charts and measurements to understand your monitored results, simply ask a question.
    ISP Tracker Questions checks your selected agent’s recorded data and explains what it finds in plain language.

    Ask things like “Did my internet go down last night?” or “How were my speeds yesterday?” Include a day or time period when possible to help focus the answer.

    This feature is available on Extended agents’ dashboards.
    Before trying it, read the introduction for examples, tips, and what this early version can cover. Use Helpful / Not helpful and leave comments to help us improve it.

    Your Overview — Now Available

    When you log in, the new Overview menu item gives you a short summary of how your monitored assets are doing and which need attention.

    Whether you have one agent or many, it provides a starting point without requiring you to open every agent’s reports individually. See the overall situation, then look more closely at the assets that need your attention.

    Agent Analysis — Coming Soon

    A new Analysis view will soon be added to each agent’s dashboard, explaining the current situation in plain language.

    Core agents will receive an overview. Extended agents will receive a fuller explanation, including suggestions on what to look at first.

    The goal is to help you understand what the monitoring results mean and where to begin investigating. Your charts and measurements will remain available whenever you want to examine the supporting details.

    A Fresh Look — Coming Soon

    It’s time to update the look of ISP Tracker. We’re working behind the scenes on a new dark theme and a more modern dashboard that brings these features together.

    The new design is already taking shape, and we’re excited about how it looks. We look forward to releasing it alongside the new Analysis feature in the coming weeks.

    Tell Us What You Think

    Have you tried Questions or the new Overview? What would make Analysis more useful to you? Share your feedback, your experience helps us decide where to focus next and to solve any issues you may find.


  • What ISP Tracker Saw: Frontier Internet Interruptions in Tampa Bay
    K KelAuth
    Articles and services related posts frontier internet outages tampa bay network monitoring

    On August 10, 2026, ISP Tracker observed independently monitored Frontier Internet connections in Tampa and St. Petersburg begin experiencing brief interruptions at the same time.

    The first interruption recorded by both connections began at exactly 12:44:08 PM EDT and lasted 10 seconds.

    But that wasn't an isolated coincidence.

    Over the next 2 hours and 16 minutes, the two connections repeatedly recorded closely aligned interruptions. Twelve pairs began at the exact same recorded second, and another five pairs began just one second apart.

    These were brief interruptions lasting only 4 to 19 seconds, rather than one continuous outage. Problems like these can be particularly difficult to investigate because they may disappear before someone has time to determine what happened.

    ISP Tracker was able to examine the monitoring history after the event had passed and compare what the two independently monitored connections had recorded.

    The monitoring also found another common element: Cogent Communications infrastructure repeatedly appeared in the network paths associated with the recorded interruptions.

    That does not mean Cogent caused the interruptions. It means this was one of the common elements ISP Tracker found while comparing what the two monitored connections experienced. The evidence also does not establish a Tampa Bay-wide Frontier outage.

    About 45 minutes after the last shared interruption, follow-up connectivity checks from both connections succeeded. That shows the tested connectivity was working at that time, not that the underlying condition was permanently resolved.

    The interruptions kept lining up

    The first identical interruption began at:

    12:44:08 PM EDT

    Other identical recorded start times included:

    • 12:48:21 PM
    • 12:48:33 PM
    • 1:11:01 PM
    • 1:38:38 PM
    • 1:39:01 PM
    • 1:39:18 PM
    • 2:01:34 PM
    • 2:45:14 PM
    • 2:45:31 PM
    • 2:47:14 PM
    • 3:00:08 PM

    Five additional pairs began only one second apart.

    The first and last identical starts were exactly 2 hours and 16 minutes apart.

    This does not mean the connections were down for 2 hours and 16 minutes. They experienced a series of short interruptions during that period.

    What ISP Tracker found

    The two independently monitored Frontier connections were in Tampa and St. Petersburg.

    When ISP Tracker compared their monitoring histories, the repeated timing alignment was clear. Twelve pairs of interruptions had identical recorded start times, while another five pairs began only one second apart.

    ISP Tracker's monitoring also repeatedly found Cogent Communications infrastructure in the network paths associated with the interruptions.

    This is a common element in the observations, not evidence of cause. Seeing the same network infrastructure in the paths associated with an interruption does not by itself establish that the network or any particular piece of equipment failed.

    ISP Tracker also did not have sufficiently strong same-time, same-area observations from competing providers to say that nearby AT&T or Xfinity connections were unaffected.

    What happened afterward

    The last shared interruption began at approximately 3:00 PM EDT.

    At approximately 3:45 PM, ISP Tracker recorded successful connectivity checks from both monitored connections to the tested destination.

    Those successful checks show that the tested connectivity was working at that time. They do not establish that every Internet destination was reachable or that the earlier condition had been permanently resolved.

    One of the connections also recorded additional brief abnormalities the following morning.

    What the evidence supports

    Two independently monitored Frontier connections in Tampa and St. Petersburg repeatedly experienced closely aligned brief Internet interruptions. Twelve pairs began at the exact same recorded second, with another five pairs beginning only one second apart, over a period spanning 2 hours and 16 minutes.

    ISP Tracker also found a recurring common element in the network paths associated with the interruptions, and later connectivity checks from both connections succeeded.

    The evidence does not establish that Frontier experienced a region-wide outage, that another network caused the interruptions, or that competing Tampa Bay providers were unaffected.

    That distinction is important.

    Internet problems are often brief and disappear before anyone has time to investigate them. Continuous monitoring means the evidence can still be there afterward, allowing separate observations to be compared rather than relying only on memory, complaints, or a test performed after the problem has disappeared.

    This is the kind of problem ISP Tracker was built to help understand: not simply whether an Internet connection went down, but what happened, whether other monitored connections experienced something similar, and what the available evidence actually supports.


  • Like having your Own IT Person: ISP Tracker Answers
    K KelAuth
    Updates, release notes and new features internet q&a it assistant troubleshooting disagnostics analysis connection data

    Introducing ISP Tracker Answers

    You no longer have to dig through charts and measurements to understand your monitored results, simply ask a question. ISP Tracker Answers checks your agent’s recorded data and explains what it finds in plain language.

    We're testing this new feature in the ISP Tracker dashboard for Extended agents. We think it's one of the most important features we've ever added.

    It's like having your own IT person explain what's happening with your internet connection and/or provider in plain language.

    If your internet keeps disconnecting, your download speeds seem low, or you want to know what happened overnight, just ask. ISP Tracker Answers checks your selected agent's recorded data and explains what it finds, saving you the work of searching through charts and measurements yourself.

    ISP Tracker Answers dashboard

    To try ISP Tracker Answers, you’ll need an ISP Tracker agent installed with Extended reports. Open that agent’s dashboard to ask questions about its reports.

    Try questions like:

    • “Did my internet go down last night?”
    • “How were my download speeds yesterday?”
    • “Did any monitored hosts have problems?”
    • “Was the temperature below my configured limit?”

    Include a day or time period when you can. Answers depend on which features you have enabled and what measurements are available for that agent. The charts and raw data are still there whenever you want to dig deeper.

    This is an early version, and there's still plenty of work ahead. Some answers may be incomplete, many topics aren't covered yet, and the available data won't always tell us what caused a problem.

    We'll keep expanding what ISP Tracker Answers can answer and improving how it understands your questions and explains the results. Your input will help us decide where to focus.

    Please use Helpful / Not helpful, and leave a comment when an answer helps or when something is missing or doesn't make sense.

    Give it a try, and tell us what you wanted to learn about your internet connection that it couldn't answer yet.


  • New ISP Tracker Display
    ISPtracker_SupportI ISPtracker_Support
    Desktop displays support display tracker isp

    @kdowney

    Hi,

    Are you talking about the desktop displays or the local status?
    Local status is being removed soon, there are some issues we have to solve.

    If you mean being able to see multiple locations all at once, there is an overview map that should automatically get enabled for members that have 10 or more agents.

    You can get more info here; https://www.isptracker.com/isp-network-monitoring-tools-overview-map/

    That map is a browser page that can be opened on a large display. Then you would see all of your locations being monitored and their statuses in one place, on one large display. Since it's a web browser, you could also check different agents as needed.

    It's basically like a NOC view if that makes sense for you.
    overview-map-tv-02-350w.jpg
    If I didn't understand, please feel free to add more context.

    BTW, as we work through the entire site, we will also be updating that overview map in the near future.


  • Desktop Internet Monitoring Display — See Your Connection at a Glance
    K KelAuth
    Desktop displays support live internet monitoring desktop display

    Desktop Internet Monitoring Display — See Your Connection at a Glance

    We've been using these desktop Internet monitoring displays in our own offices and are considering making it available to ISP Tracker users. Here's an early look at what it does and why we've found it useful.

    When your Internet connection slows down or drops, it can be hard to know where the problem starts. Is it your router, your local network, your Internet provider, or something farther away?

    We're working on an ISP Tracker desktop Internet monitoring display designed to keep the state of your connection visible without requiring you to open an app, check a dashboard, or dig through technical results.

    The compact seven-inch touchscreen Internet status display can sit on a desk, shelf, living-room table, network area, or anywhere else you want an always-visible view of your connection.

    Its animated display follows the path from your home or office to your router, DNS servers, and Internet provider. Moving indicators and colors make it easy to notice when something slows down or stops responding. Response times and addresses are also available when you want more detail.

    See what is happening with your Internet right now

    The display continuously checks important parts of the connection and shows their current status.

    If your router, DNS, or provider-facing connection stops responding or becomes unusually slow, the display changes as it happens. Instead of running a speed test or opening a monitoring dashboard just to see whether something looks wrong, the current state of the connection is already visible.

    See what happened when you weren't watching

    The desktop display and your ISP Tracker monitoring agent provide two different views of your Internet connection.

    The display's local checks show what is happening right now.

    Your ISP Tracker agent builds the history. It continues monitoring when you aren't watching, records interruptions and other changes, and provides the information ISP Tracker uses to explain what happened over time.

    Together, they help answer two different questions:

    What is happening with my Internet right now?

    and

    What happened while I wasn't watching?

    That distinction can be especially useful with brief or intermittent Internet problems that disappear before you have time to investigate them.

    Designed to stay visible

    ISP-Tracker-four-views-10s.gif

    This isn't another monitoring page that has to remain open on your computer.

    The touchscreen can sit where it is easy to see and can connect using Ethernet or Wi-Fi, so it doesn't have to live beside your router or computer.

    You can use the touchscreen to open additional details and help, and adjust how the display looks in your room or workspace.

    Whether it sits on a desktop in an office, a shelf at home, or a table in the living room, the idea is the same: keep the state of your Internet connection visible without having to go looking for it.

    Internet monitoring without constantly watching a dashboard

    Whether you want reassurance that everything is working or something visible when your Internet starts behaving strangely, the goal is simple:

    Make the state of your Internet connection easier to see and understand.

    We're considering making the desktop Internet monitoring display available to ISP Tracker users, but we'd like to know whether it's something people would actually find useful.

    Would you use an Internet monitoring display like this in your home or office?

    Tell us where you would use it, what you would want it to show, or what would make a dedicated Internet status display useful to you.

Member List

SBKS SBK Group Owner
321 Posts 3 Reputation
K KelAuth Group Owner
83 Posts 2 Reputation
ISPtracker_SupportI ISPtracker_Support Group Owner
992 Posts 12 Reputation
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