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ISPtracker_Support

Hi, can we close this since no one has responded? If there is anything else we can help with, please simply reply here or open a new question.

SBK

Edmundo
Would you please confirm that all is fine now from your point of view ?

ISPtracker_Support

Hi Edmundo,

Based on your report, we did find an anomaly that seems to be affecting some agents or more specifically, some providers.

It has to do with providers starting to use a new method of routing packets to different networks.
Anyhow, we've been testing a way to handle this and think we have a solution now.

Please give us a little more time and we'll automatically roll it out to your hardware agent and see if that solves the issues you're seeing. I'll update this as soon as we see the result, today hopefully.

SBK

I am also evaluating to send you a pre-release we are still testing now to see if that is solving your specific problem

First I need to see if something change if you move it to the mesh router

SBK

If you could try that change and inform here I am tracing your agent to see if there is a difference

SBK

Is there any change that occurred to your network in the last 48h?
Did you change provider or network equipment ?

There is something strange that is happening and I am trying to troubleshoot it but no clear feedback so far

Still working on it

SBK

Sure, let us know if we can help you somehow

ISPtracker_Support

Hi, did you solve the issue or something? We've not heard back from you.

ISPtracker_Support

BTW, run a longer ping for them like this; ping -n 25
This will show a bit of a longer result that you can share with them.

Can you also explain your setup please.
For example, are you using a switch in front of your own router/firewall?
If you are using your own firewall, is that directly in front of the providers router?
We're basically trying to determine where your LAN ends and where your ISP starts.

SBK

@justinwills

Hi Justin, let me try to see if I can help with this...

Let's start with pinging the IP 199.68.109.6
You need to open the command prompt:

A window like this shows up:

There you can write:
ping 199.68.109.6
You should get something like this

Whatever is the result please paste it here and send them the image so they will know if you are able or not to ping it.

About the short random drops...
You have access to this link
https://app.isptracker.com/agent/outages/id/131434
where you can see the outages (missing connectivity) that have been found so far and you have a lot of them!
If you simply move the mouse over the differente candles taht you see you will notice something like this:

where it clearly tells you where the outage is happening (in this example it clearly says your Internet Provider and gives the IP 100.64.0.1 responsible for that)

Let me know if this helps you

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