Ok well, I'll close this now. Thanks for contacting us so we could make it right.
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I thought subscription is for AAccount rather than Agent Please Cancel -
Not Receiving SMS Alerts@kdowney thank you for bringing this issue!
There was a wrong check on the NANP (North American Numbering Plan) that allowed you to put the number correctly starting with +1 but allowing also to add dashes "-" which are not accepted for SMS management
Fixed! -
Not Receiving SMS Alerts@kdowney Can you tell from which date you noticed a "weird" behavior
I need it to double check our logs and be sure of what I am seeing -
I thought subscription is for AAccount rather than Agent Please CancelBTW, I gave you 30 days free anyhow so you can at least get an idea of the value. Extended offers an awful lot of features.
You can also pick the monthly rate and only upgrade certain agents, and you can manage up to 10 agents/locations I believe it is.
Let me know if all is well now.
Regards
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I thought subscription is for AAccount rather than Agent Please CancelYes, it is per agent.
Unfortunately, there are costs in offering this service yet we keep our prices as low as possible.
Imagine as you keep adding agents, each of those is generating lots of data for you, which has to be stored and manipulated to give you honest results.
On the back end, people are constantly improving the service which also costs. We could not keep up if you had dozens and only one fee. Hope you understand.That said, you can also use it at no cost if you don't need all the bells and whistles.
You can cancel using Paypal or give me the subscription ID and I can do it for you.
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Not Receiving SMS AlertsOK, let me dive into this right now to see if there has been another conflict that didn't allow the SMS to go out regularly before
Will get back ASAP -
Not Receiving SMS Alerts -
Not Receiving SMS AlertsHi,
Yes, just check Inactive in your SMS notifications, then disconnect your agent until it goes into inactive mode. Then you should see an SMS.
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Introducing, built into all our agents, 'Local Status'Hi,
What do you mean 'as usual'?
Can you tell us what changed that it works now?
Reasons for not being able to reach LS include;
-Windows Firewall blocking inbound 8088
-The network profile is Public
-The user is using the wrong LAN IP
-The browser machine is on a different VLAN/subnet
-Security software is blocking inbound local web servicesAny of these?
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Unsure What to look forHi,
Is everything ok now? We're more than happy to help.
