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ISP Tracker Live & Community

Feedback about ISP Tracker

7 Topics 12 Posts

The majority of our members do not use the forums but send us interesting and useful feedback. We love hearing how you are or have used ISP Tracker to solve Internet issues. Please share your stories here.

  • How to give feedback non-publicly on Google?

    Solved email feedback improvement
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    ISPtracker_SupportI
    Hi, If there is personal information involved that you don't want to share in public, you can contact us using the 'Reach out to us form on www.outagesio.com. Otherwise, you're welcome to post in this forum which is for feedback. https://support.outagesio.com/category/11/feedback-about-outagesio
  • Broadband outages solved with free software version of OutagesIO

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  • Switched to a different ISP after using OutagesIO

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  • WOW service issue solved by OutagesIO software

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  • Started using OutagesIO

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    ISPtracker_SupportI
    Thanks for the clarification. Our agent doesn't have the capability to know about any other devices on your network because it doesn't have access to anything and is likely connected to a switch which doesn't allow devices to see each others traffic. It acts as just another connected item on your network. However, it's what you don't see that can give you leads on what might be going on. Check out this article which explains what the statuses are and I'll touch on it here as well; Internet outages, alerts and agent statuses The agent cannot monitor your modem or wireless signals but if you are seeing disconnections (Inactive) on a regular basis and if other devices on your network seem to lose Internet access, this might tell you something. You can isolate these things as the agent will always report IP outages because this is something it can track. No matter how long the outage is, so long as the agent has power and is kept running, it will send its report as soon as it regains Internet access. If you don't see an outage report after being disconnected from the Internet, and especially if you were able to see the agent in 'Inactive' status (Using a mobile or another network), it very likely means the problem was not IP related but something else. That could be anything from a bad cable to signal levels but if you know the problem is not IP outage related, it gives you a bit more to work with. To know if these signal problems go beyond your own location, you could have a neighbor install and agent too and if you both see Inactive events around the same times, it tells you that it's more than likely the provider, something up the street and not your own location. I hope this explanation make sense to you and is helpful.
  • ISP could SEE my outages

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  • Our local provider would not admit it

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    M
    These are the kinds of things we love to hear about. Thank you for sharing this experience.