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Monitor your Internet service and provider

Information and Support

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  5. Switched to a different ISP after using OutagesIO
Notice: support.outagesio.com is now consolidated into support.isptracker.com

Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.isptracker.com

If you have an account on app.isptracker.com, use the same credentials to log in here!

Switched to a different ISP after using OutagesIO

Scheduled Pinned Locked Moved Feedback about ISP Tracker
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  • K Offline
    K Offline
    KelAuth
    wrote on last edited by
    #1

    We appreciate hearing how OutagesIO helps you solve problems - here's another email we received from an IT guy troubleshooting a customer's connection issues. Glad to hear it helped!

    –---------------------------------------------------------------------------------------

    Customer issue solved by switching Internet providers

    In one case the problem appeared to have existed on the customer's equipment, but I had an ongoing saga with their previous ISP trying to get them to repair a VDSL line fault. They repaired the line but outages were still occurring somewhere within the ISP equipment, as in the end we switched ISP and the problem is resolved, as proved by outagesio monitoring!

    I reconfigured the clients entire WiFi network (several point-to-point connections across a large site) - full factory reset and set up from new, and the intermittent issues seem to have disappeared.

    Thanks again for such a helpful tool, and the great support. I'll be sure to recommend the service to others. I've got a couple of websites where I'll add blog posts to promote your services.

    Ben

    Kelly the author. OutagesIO writer, editor.

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    With your input, this post could be even better 💗

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