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  • FAQ posts are linked from app.isptracker.com therefore, in no particular order in this forum.

    Note: Some posts may no longer be relevant or not updated as there have been massive changes over time. We do our best to update so if you find something needing updating, please let us know.

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    When going to this page, the first item you'll see is any ports down and needing attention in the 'Currently down' box. If the box shows zero, then all of your ports are up and available. If any are down, this number will show how many and next to this, in the 'Down ports details', the ports that need attention. Below this section, you'll find three simple graphs that give you a visual representation of how your monitored ports are performing. The first graph shows which ports are the most problematic, then the average time that certain ports are down and finally, the average amount of time each port is down. The next section is your raw data showing filterable details. IP address Some people have changing IP addresses and are likely using DDNS services. This column shows what the IP address was at the time of the port outage which could be useful information in some cases. Note that yellow colored IP address entries mean that the IP changed while the port was still being monitored as being down. This is reflected in no entries being entered into the last three columns and the next new line is the continuation of the port being monitored using the new IP address. Protocol Currently, only TCP is supported. UDP could be added if there is enough demand for it. Port The port being monitored. Port status In most cases, this will show 'closed' as this was the result of the last scan. On some cases, the port may show as 'open' meaning that the scan may have occurred in a way that allowed the port to be seen as back online depending on the last scan timing. Port service This indicates the typical well known service name for the port. In some cases, this can be ignored if you are doing something custom. First down Shows when the port was first found to be unreachable. Last down Shows the last scan date/time when the port continued to be actively monitored as being down. In some cases, depending on the next scan timing, both the Last down and one of the remaining three ports could have the same date/time. This simply means the event ended with one of the following conditions. Back up The port was found to be back up or online and available again. Cleared Not used in this application. Allows for a software based entry. Removed The port was removed from the scanning list and is no longer being monitored. Note that scanning times are based on your settings which must be kept in mind when looking at reports. In other words, a scan may have happened 30 seconds ago or will happen in the next five minutes, depending on your settings. The scanning cannot be done in real time as this would be an inappropriate use of the Internet and scanning policies. Note also that we use a TCP based scanning method to again be Internet friendly.
  • The majority of our members do not use the forums but send us interesting and useful feedback. We love hearing how you are or have used ISP Tracker to solve Internet issues. Please share your stories here.

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    Hi, If there is personal information involved that you don't want to share in public, you can contact us using the 'Reach out to us form on www.outagesio.com. Otherwise, you're welcome to post in this forum which is for feedback. https://support.outagesio.com/category/11/feedback-about-outagesio
  • About the site, services, privacy policy, informative articles.

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    On August 10, 2026, ISP Tracker observed independently monitored Frontier Internet connections in Tampa and St. Petersburg begin experiencing brief interruptions at the same time. The first interruption recorded by both connections began at exactly 12:44:08 PM EDT and lasted 10 seconds. But that wasn't an isolated coincidence. Over the next 2 hours and 16 minutes, the two connections repeatedly recorded closely aligned interruptions. Twelve pairs began at the exact same recorded second, and another five pairs began just one second apart. These were brief interruptions lasting only 4 to 19 seconds, rather than one continuous outage. Problems like these can be particularly difficult to investigate because they may disappear before someone has time to determine what happened. ISP Tracker was able to examine the monitoring history after the event had passed and compare what the two independently monitored connections had recorded. The monitoring also found another common element: Cogent Communications infrastructure repeatedly appeared in the network paths associated with the recorded interruptions. That does not mean Cogent caused the interruptions. It means this was one of the common elements ISP Tracker found while comparing what the two monitored connections experienced. The evidence also does not establish a Tampa Bay-wide Frontier outage. About 45 minutes after the last shared interruption, follow-up connectivity checks from both connections succeeded. That shows the tested connectivity was working at that time, not that the underlying condition was permanently resolved. The interruptions kept lining up The first identical interruption began at: 12:44:08 PM EDT Other identical recorded start times included: 12:48:21 PM 12:48:33 PM 1:11:01 PM 1:38:38 PM 1:39:01 PM 1:39:18 PM 2:01:34 PM 2:45:14 PM 2:45:31 PM 2:47:14 PM 3:00:08 PM Five additional pairs began only one second apart. The first and last identical starts were exactly 2 hours and 16 minutes apart. This does not mean the connections were down for 2 hours and 16 minutes. They experienced a series of short interruptions during that period. What ISP Tracker found The two independently monitored Frontier connections were in Tampa and St. Petersburg. When ISP Tracker compared their monitoring histories, the repeated timing alignment was clear. Twelve pairs of interruptions had identical recorded start times, while another five pairs began only one second apart. ISP Tracker's monitoring also repeatedly found Cogent Communications infrastructure in the network paths associated with the interruptions. This is a common element in the observations, not evidence of cause. Seeing the same network infrastructure in the paths associated with an interruption does not by itself establish that the network or any particular piece of equipment failed. ISP Tracker also did not have sufficiently strong same-time, same-area observations from competing providers to say that nearby AT&T or Xfinity connections were unaffected. What happened afterward The last shared interruption began at approximately 3:00 PM EDT. At approximately 3:45 PM, ISP Tracker recorded successful connectivity checks from both monitored connections to the tested destination. Those successful checks show that the tested connectivity was working at that time. They do not establish that every Internet destination was reachable or that the earlier condition had been permanently resolved. One of the connections also recorded additional brief abnormalities the following morning. What the evidence supports Two independently monitored Frontier connections in Tampa and St. Petersburg repeatedly experienced closely aligned brief Internet interruptions. Twelve pairs began at the exact same recorded second, with another five pairs beginning only one second apart, over a period spanning 2 hours and 16 minutes. ISP Tracker also found a recurring common element in the network paths associated with the interruptions, and later connectivity checks from both connections succeeded. The evidence does not establish that Frontier experienced a region-wide outage, that another network caused the interruptions, or that competing Tampa Bay providers were unaffected. That distinction is important. Internet problems are often brief and disappear before anyone has time to investigate them. Continuous monitoring means the evidence can still be there afterward, allowing separate observations to be compared rather than relying only on memory, complaints, or a test performed after the problem has disappeared. This is the kind of problem ISP Tracker was built to help understand: not simply whether an Internet connection went down, but what happened, whether other monitored connections experienced something similar, and what the available evidence actually supports.
  • Read only - Announcing new features and sharing some of the release notes.

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    We’re making it easier to understand your monitoring results, see what needs attention, and decide where to look first. Here’s what’s available now and what we’re working on next. ISP Tracker Questions — Available Now You no longer have to dig through charts and measurements to understand your monitored results, simply ask a question. ISP Tracker Questions checks your selected agent’s recorded data and explains what it finds in plain language. Ask things like “Did my internet go down last night?” or “How were my speeds yesterday?” Include a day or time period when possible to help focus the answer. This feature is available on Extended agents’ dashboards. Before trying it, read the introduction for examples, tips, and what this early version can cover. Use Helpful / Not helpful and leave comments to help us improve it. Your Overview — Now Available When you log in, the new Overview menu item gives you a short summary of how your monitored assets are doing and which need attention. Whether you have one agent or many, it provides a starting point without requiring you to open every agent’s reports individually. See the overall situation, then look more closely at the assets that need your attention. Agent Analysis — Coming Soon A new Analysis view will soon be added to each agent’s dashboard, explaining the current situation in plain language. Core agents will receive an overview. Extended agents will receive a fuller explanation, including suggestions on what to look at first. The goal is to help you understand what the monitoring results mean and where to begin investigating. Your charts and measurements will remain available whenever you want to examine the supporting details. A Fresh Look — Coming Soon It’s time to update the look of ISP Tracker. We’re working behind the scenes on a new dark theme and a more modern dashboard that brings these features together. The new design is already taking shape, and we’re excited about how it looks. We look forward to releasing it alongside the new Analysis feature in the coming weeks. Tell Us What You Think Have you tried Questions or the new Overview? What would make Analysis more useful to you? Share your feedback, your experience helps us decide where to focus next and to solve any issues you may find.