I was informed that my device was no longer communicating with the portal after a firmware update. I power cycled the device as requested, but it has not regained the connection. The unit has the power light on and a network light at the switch. There is no response when I try to ping the IP from the LAN. The router doesn't show that LAN address connected. How do I reset the device so that it will grab a DHCP address?

Support chatted me through reloading the firmware. Back online.

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Yellow Box, off network after firmware update

Solved OutagesIO features, agent or service questions

21 Posts 3 Posters 7.4k Views 3 Watching

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ISPtracker_Support

wrote on last edited by

#21

I'll try now.
Regards,
ISP Tracker Support

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