Summaries not showing

[edmundo]

Hi there, I am a new user on Windows 11, but I can't see Summaries, this is a screenshot

[ISPtracker_Support]

Thanks for reporting this. Let me look into it and report back.

[ISPtracker_Support]

Unfortunately, this might have been a blip as I don't see the same.

Aside from that, I do see outages and that you have speed testing enabled which should show up. I'm going to have to pass this on to our lead developer to take a look at but at the moment, he is traveling and should be here on Monday.

I will also take a look in the meantime to see if there is anything obvious I can do to solve it.

[ISPtracker_Support]

It is working now. Your summaries are now showing.
This is a fairly new and very complicated feature that will take a while to fine tune.
For some reason, the logic did not add your new agent into its list of agents to generate summaries for.

If this does not get updated or fails on another agent, could you let us know again please.

Thank you.

[ISPtracker_Support]

Please start your own post next time to prevent confusion.
I forked this to a new question and hope I didn't mess up the other conversation :).

[edmundo]

Thanks. I had to reinstall my agent. I tried to reboot my PC and restart my agent, but that didn't work, so I fully uninstalled and reinstalled it, which fixed it.

[ISPtracker_Support]

Keep in mind that when you install, you have to be logged in as administrator or a user that can allow network access. If the software gets installed without being allowed network access, it won't be able to monitor anything. I'm sure you knew this but want to point it out in case someone else is looking for help.

Keep an eye on the summaries and please let us know if anything stops working etc.

Thanks again for reporting it.