Hardware/Software agent experience
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@lklawrie
Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost. -
Hi, has your service gotten any better?
Did the provider find and fix the problem/s? -
Hi, has your service gotten any better?
Did the provider find and fix the problem/s? -
@outagesio_support
They came, replaced all the connections and it looked pretty good for about 5 minutes.Still getting lots of "connections timed out", "DNS not there", etc.
Living with it at the moment.
Thanks for asking
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@outagesio_support
Our ultimate solution has been to add a VPN on our devices.
That has majorly solved the connection issues.
How do I tell if the hardware agent I have has "sensors"?
Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.
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Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.
@outagesio_support
Yes, we played with enabling different DNS but it never really got "ideal".
However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.
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