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Actual OTM not updating for one agent
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I'm not 100% sure but that seems like a possible bug in the ARM version of the binary itself.
I'll have to ask the devs for their thoughts but this will take a while to confirm so please be patient and we'll solve it.Thank you!
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Hi,
Just as an update. We're still digging into this but cannot find any reason for the problem so far. Yours is the only agent not reporting its version so there is nothing to compare to.
We might need to get on a live chat so we can have you restart the service/binary while we're watching at our end. That might be about the only way we can get a lead on this.
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Hi,
Just as an update. We're still digging into this but cannot find any reason for the problem so far. Yours is the only agent not reporting its version so there is nothing to compare to.
We might need to get on a live chat so we can have you restart the service/binary while we're watching at our end. That might be about the only way we can get a lead on this.
@ISPtracker_Support
No problem I can do that. We just need to work out a time that suits everyone. I'm in New Zealand so UTC+13 time. -
Maybe we can solve it without a live chat
If you could reboot in the next 30 min or so and let me know here when it can be done I can setup few tools to confirm the bug affecting your agent
It is 10:20 AM now there so plenty of time to test it -
I ISPtracker_Support has marked this topic as solved
