Inactive email

[pparadis]

Agent ID 131310
I am receiving email that the agent become inactive even if it is sill reporting ping and other metric.
I noticed sometime a ping of minimum 0 but I cannot figure out what is wrong.

[ISPtracker_Support]

Hi,

We're looking into this so that we can answer.

Thanks for letting us know about this and sharing the ID right away.
We'll update as soon as we've tested.

[ISPtracker_Support]

Hi,

If you check now, it seems to be ok.

Thanks to your post, we were able to find a problem with our load balancing that was causing some incoming data to be lost. This is fixed now.

We appreciate your taking the time to bring this up. Our biggest challenge is members not bothering to report problems that we might not be aware of.

No matter how much testing we do, there are things that simply don't show up while testing and we hope members will let us know so we can fix them.

Should be fine now, please confirm.

By the way, it's important to note that there is a difference between disconnections and IP outages. Short, non IP outages cannot be detected in terms of where the problem is because it's not IP based. It means it's a cable, signal levels, dying interface, ISP cable plant problems, countless possible things but not IP related.

[pparadis]

Thanks for your quick reply.
The issue still persist.

Patrick

[SBK]

Hi Patrick,

I don't see what you are saying so let's review together this possible strange behavior.

What was happening when you opened this thread was an exception since there was a problem in our internal load balancer.

If you still experience some missing pings they are a symptom that some connectivity issue still happens but is not an IP related outage: this is exactly the reason why we added the "inactive notification" just to be sure we can "trap" these anomalies.

What I see is exactly that, unless I am missing something else which I kindly ask you to highlight

Just for the records this is the graph of the last 24 hours