Installation on Win11Pro fails

[VinzenzLange]

I am not succeeding with installation of the agent on Win11Pro. I tried the MSI and the exe and am installing as admin. It always stops with "starting service"

That is the first error message I find in the system logs:
The service cannot be startet. System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei SJRLibraryCode.Communication.NamedPipe.Close()
bei SJRLibraryCode.Communication.NamedPipeServer.Listen()
bei OtmService.OtmService.OnStart(String[] args)
bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

[ISPtracker_Support]

Hi,

Thanks for reporting this.
I've passed it on to our Windows dev who will take a look then I'll get back to this with you.

[ISPtracker_Support]

Sorry for the long delay, this seems to have been missed.
The dev asks the following;

Are you certain there is not already a copy of the service installed and 
running on that machine?
Normally the only reason for a named pipe to fail to listen is if there is 
already a pipe with that name.

Can you make sure to completely uninstall the echo networks service if you see it then try again.
You'll have to use the dashboard to create a new agent if it no longer exists and just follow the directions as before.

[ISPtracker_Support]

Hi,

Did you resolve this?