<![CDATA[Not Receiving SMS Alerts]]>Is there a way to test SMS?

]]>https://support.isptracker.com/topic/376/not-receiving-sms-alertsRSS for NodeTue, 28 Jul 2026 07:51:46 GMTThu, 16 Jul 2026 14:34:24 GMT60<![CDATA[Reply to Not Receiving SMS Alerts on Fri, 17 Jul 2026 16:10:37 GMT]]>Thanks for the update and fix.

]]>https://support.isptracker.com/post/2701https://support.isptracker.com/post/2701Fri, 17 Jul 2026 16:10:37 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Fri, 17 Jul 2026 14:42:49 GMT]]>@kdowney thank you for bringing this issue!
There was a wrong check on the NANP (North American Numbering Plan) that allowed you to put the number correctly starting with +1 but allowing also to add dashes "-" which are not accepted for SMS management
Fixed!

]]>https://support.isptracker.com/post/2700https://support.isptracker.com/post/2700Fri, 17 Jul 2026 14:42:49 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 23:42:34 GMT]]>@kdowney Can you tell from which date you noticed a "weird" behavior
I need it to double check our logs and be sure of what I am seeing

]]>https://support.isptracker.com/post/2699https://support.isptracker.com/post/2699Thu, 16 Jul 2026 23:42:34 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:26:16 GMT]]>OK, let me dive into this right now to see if there has been another conflict that didn't allow the SMS to go out regularly before
Will get back ASAP

]]>https://support.isptracker.com/post/2694https://support.isptracker.com/post/2694Thu, 16 Jul 2026 16:26:16 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:23:40 GMT]]>Just received a text, the first one I have seen; I will monitor it more closely

]]>https://support.isptracker.com/post/2693https://support.isptracker.com/post/2693Thu, 16 Jul 2026 16:23:40 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:22:15 GMT]]>Just unplugged one; it shows on the dashboard as inactive

]]>https://support.isptracker.com/post/2692https://support.isptracker.com/post/2692Thu, 16 Jul 2026 16:22:15 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:12:38 GMT]]>Can you please test right now?

]]>https://support.isptracker.com/post/2691https://support.isptracker.com/post/2691Thu, 16 Jul 2026 16:12:38 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:12:06 GMT]]>I have multiple agents down for more than a minute with no notifications.

]]>https://support.isptracker.com/post/2690https://support.isptracker.com/post/2690Thu, 16 Jul 2026 16:12:06 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:11:00 GMT]]>One of my agents was down for 2+ hours on 7/9/2026 starting at 12:16. I received no notifications.

]]>https://support.isptracker.com/post/2689https://support.isptracker.com/post/2689Thu, 16 Jul 2026 16:11:00 GMT<![CDATA[Reply to Not Receiving SMS Alerts on Thu, 16 Jul 2026 16:04:15 GMT]]>Hi,

Yes, just check Inactive in your SMS notifications, then disconnect your agent until it goes into inactive mode. Then you should see an SMS.

]]>https://support.isptracker.com/post/2688https://support.isptracker.com/post/2688Thu, 16 Jul 2026 16:04:15 GMT