Can you also explain your setup please.
For example, are you using a switch in front of your own router/firewall?
If you are using your own firewall, is that directly in front of the providers router?
We're basically trying to determine where your LAN ends and where your ISP starts.

Hi Justin, let me try to see if I can help with this...

Let's start with pinging the IP 199.68.109.6
You need to open the command prompt:

A window like this shows up:

There you can write:
ping 199.68.109.6
You should get something like this

Whatever is the result please paste it here and send them the image so they will know if you are able or not to ping it.

About the short random drops...
You have access to this link
https://app.isptracker.com/agent/outages/id/131434
where you can see the outages (missing connectivity) that have been found so far and you have a lot of them!
If you simply move the mouse over the differente candles taht you see you will notice something like this:

where it clearly tells you where the outage is happening (in this example it clearly says your Internet Provider and gives the IP 100.64.0.1 responsible for that)

Let me know if this helps you

Let me check your agent before I ask questions so that we can have a starting point. We'll try a couple of things before responding in detail.